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1.7 Based on 127 reviews
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    • Very poor customer service 14
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1st Horrible Experience: The Michael Kors purse I purchased for my daughter tassel broke. I sent the bag in to be repaired and they did not return my bag and wouldn't replace it with anything similar. I had to Pitch a fit in order to get a gift card to get a bag that we really don't like. My 2nd and last horrible experience: The fur ball key chain accessory broke within months after purchasing it. I had my proof of purchase but they wouldn't... Read more

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Horrible customer service experience. First, I ordered a watch for my husband for our anniversary. I did not review it when it said it was delivered (not MK's fault), so I called customer service to let them know. They said I had to call back in 24 hours. So I called back a second time and someone helped me reorder. At this time the price of the watch went up so he said he had to charge me that price and would credit me back the $50 after the... Read more

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Tenjo una pregunta porque no me allejado mi bolso

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I purchased a handbag from Michael Kors and the straps are fraying. I contact Michael Kors customer service and was told that I have to pay for the repair. Michael Kors uses cheap material on their handbags and charge you very expensive money for their merchandise especially their handbags, and they don't stand behind their products like other designers. DON'T WASTE YOUR MONEY ON MICHAEL KORS PRODUCTS. This company takes your money and do not... Read more

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I was interested in a purse but I was told they could not go to the back to check if they had it in black as they were doing inventory. Inventory!!! On a weekend??? And after asking to speak with manager she affirmed they didn't have it in black, really she must have an amazing memory as she knows what they have in stock and what their sold out on. Lost a customer!!

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Bought a watch from micheal kors that was supposed to be water resistant the only time it gets wet is shower and washing hands and now it fogs up eveey time it even senses water or moisters some good branf huh

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I purchased a watch in Michael store at Oakridge mall in San Jose, California and have been charged again for the same amount 3 months later. When I went to the store the full time manager told me they don't have store manager and she was one of "them". After I shows her my bank statement she writes down my contact info telling me someone will call me next day ( today ). Nobody called so I decide to call the store and the person who answered the... Read more

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Brought ring from Mk Nice returned home and found that stone from ring missing cannot find anyway to contact a uk number!

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I bought a MK bag in July 2014 in Las Vegas and the zipper keeps getting stuck. Also the handles are shredded. I have other name brand purses that I use but this one seems to be the worst. I am truly disappointed with MK quality of purse. I wrote to MK and they said I only have a 1 year warranty so I would have to pay the repair bill. I want to know how much to fix zipper so at least I can use the purse. I really like the purse style but I am... Read more

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The arden mall has the worst customer services ever, they get you to buy and lie about the store return Dallas told me I can get my money back in full on my purse then when I try to ruturn it by calling a girl name Janie said I could not she is a very rude #__=÷# and I went to the Roseville store the arden girl call and told them not to return my purse be caused it uses. I suggest not to but anything from micael kors store with there no return... Read more

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