Submit ›
or
1.7 Based on 147 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Design 8
    • Bags 3
    • Product 2
  • Customers don't like
    • Very poor customer service 15
    • Customer service 14
    • Quality 9
Advanced
search
loading...
More Less

Have purchased at least 7 watches over the last 3 months and have exactly 2 to show for it. They never update their site, always purchasing to either have watches not show or email later saying order cancelled. Call the customer service and everyday am left waiting for at least 45 mins to be told yes we are looking into it. Finally today they say oh lets reorder it and when it all goes through she says sorry now it says its not available. Then... Read more

Was this review helpful? 0 0

Horrible customer service. They never return calls or emails. I am not MF fan anymore.

Add comment
Michael Kors Shopping complaint 178520
1 of 2

My handbag is only 6mos old & the straps are falling apart. I've tried to contact customer & can't get through. That should be a red flag to everyone. Not a happy customer!

Add comment

My husband brought me 2 beautiful bags and a pair of sneakers for me for the holidays and my birthday. Just after a year the seam of one of the pockets in side the bag came a loose. Then the bottom of the bag has the 4. Metal ball to keep u from damaging the bottom of the bag. But that did not work for me. One of my tossel came off the bag. I took the bag back To the store, the Kingsplaza mall in Brooklyn, NY one of the reps. in the store stated... Read more

Was this review helpful? 0 0

I purchased a Michael Kors handbag about 2 years ago and one of the handles has completed detached from the purse. I do not carry many things in my purse so I know it was not that. This was a big splurge for me. When I took the purse back to where I purchased it (Dillard's in Albuquerque) they said there was nothing they could do. I will never by anything Michael Kors and would suggest others do the same Read more

Was this review helpful? 0 0

I was in line and ready to spend over 2K at store in GreatMall. Stood in line for at least over 30 minutes until my feet started hurting on Black Friday. I sat down until my wife got to the front line and it was our turn to go inside until the Manager Elezabeth refuse to let me in cause she said I went out of the line. I will make sure Family and friends will never shop at this store. My wife was really upset and disappointed and I will never... Read more

Was this review helpful? 0 0

I am again disappointed with your customer service. My husband bought me a hand bag for Christmas last year. In August, I noticed that the straps were fraying. I called the store, they told me that it was under warranty and to bring it to the store and they would take care of everything. I brought it in, and they did indeed take care of me. My bag was gone for about 5 weeks..and when it came back, they assured me that it was on that they just... Read more

Was this review helpful? 0 0

Bad costumer service, wrong receip, wrong color boots and i didn't got my full discounts at the fresno store

Add comment

There are "simply" 8 months I'm waiting for a replacement from Michael Kors. I bought a bag in Miami, and the front metal label is upside down. I talked to the Customer Service Dept for the first time in May, I've sent all the documents required and in August 9th, I received the last e-mail with one Track Number, without any delivery company specified. Since then, I'm continuing trying to have an update or at least trying to know in which... Read more

Was this review helpful? 0 0

I purchaced a handbag for a gift for my niece but she didn't like it so i brought back to store for a refund so i could go get her the one she liked. This was my first time to buy from your store. I paid cash so i thought i would not have any problems. I have to wait 2 to 3 weeks I'm told to recieve my money because he said he didn't have that kind of money to give, 120.00 is all my refund was, so i was not happy about your return policy... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Michael Kors.
Filing a new complaint about
×