Anonymous
map-marker Delhi, National Capital Territory Of Delhi

Return request approval

I want a call back immediately regarding my bag its being hold due to customs approval I need an immediate call back as my money is being destroyed
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User's recommendation: Don’t order from mk official website

Paul S Lbn

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Verified Reviewer
| map-marker San Antonio, Texas

Need replacement silicone straps for Michael Kors Access Gen 4 MKGO Smartwatch

Need replacement silicone straps for Michael Kors Access Gen 4 MKGO Smartwatch
Need replacement silicone straps for Michael Kors Access Gen 4 MKGO Smartwatch - Image 2
Silicone straps rip and superglue not working
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Preferred solution: Let the company propose a solution

Marquesha B

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Place an order

Michael Kors - Place an order
I placed an order I put the wrong email in so now I don't know if its still coming or not I don't know the order number I ordered a purse if I can give you a call that will be fine.
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Pros:
  • I like the products

Preferred solution: Deliver product or service ordered

Sara R Yte

Problem with order

I have ordered an online size 8 US but unfortunately I received one size 8US AND the other one size 6.5 US
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Loss:
$129
Pros:
  • Great quality
  • Cute bags
Cons:
  • Over priced

Preferred solution: Full refund

RoxanneM L
map-marker Columbus, Ohio

Not A Happy Customer Right Now..

MY GIFT BOX WAS DAMAGED ALSO I DID NOT RECEIVE MY I PHONE CASE IN A GIFT BOX OR A MESSAGE CARD THAT I PAID FOR.. THANK YOU..
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Loss:
$10

Preferred solution: Deliver product or service ordered

Cheree P

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Returned handbag

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Michael Kors - Returned handbag
I returned a handbag which I pd cash for. Fresno store would not give me my cash back, said I would have to wait 4-6wks for a check in the amt of $375.00. I waited the 4-6 wks, and then the Corona virus closed the store on Mar 13th. I keep calling and emailing to no avail. They took me to go back to Fresno store, the very store that would not give me back my cash on Jan 31st. I will never buy Anthony from Michael Kors! Send my money!!
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Loss:
$376
Pros:
  • Nice handbags

Preferred solution: Full refund

User's recommendation: Do not spend cash at Michael Kors

Nana N Glu

I m not happy

Im not received my order W6016****
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Preferred solution: Deliver product or service ordered

Shaniqua S

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Verified Reviewer

Fraud

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Someone used to my card to purchase items online and they told me they couldn't help me. Very unprofessional
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Loss:
$500
Cons:
  • Lack of follow through on making it better
  • No refund

Preferred solution: Full refund

User's recommendation: DONT SHOP WITH THEM

Luise Xnc

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Looking for delivery

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I am not a pissed Customer I am actually loving Michael Kors all I did was check when my delivery was coming I don't know how this email came up
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User's recommendation: Yes I will recommend Michael Kors to everyone

Anonymous
map-marker Huntsville, Alabama

Canceling order

I tried to call in to cancel order and the agent told me I wasn't allowed to transfer the order even though it hasn't shipped yet
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Tracey J Pid
map-marker Texas City, Texas

Michael Kors outlet located in league city

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I visited the store on two episodes in the last month and had the first episode with an employee refused to sell a coin purse that she wasnt knowledgeable of it being clearance so that she and another employee could purchase the remaining items and on Friday I had two of your employees following me around the store putting me under surveillance as if I was stealing. I informed the manager a little gay guy and he did absolutely nothing either time.

I am seeking representation. The flat out racism

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Loss:
$600
Pros:
  • Cute coin purses and wallets for men
Cons:
  • Extremely poor customer service

Preferred solution: notification that something will be done about this. Entire staff needs customer service training

User's recommendation: Don't shop there

2 comments
Guest

"little gay guy" So, you're whining about racism but have the temerity to describe this gentleman in such rude terms. How do you know he's gay?

Did you just assume or prejudge? Gotcha.... Look fool, if anything, this is an example of prejudice, similar to the prejudice you showed by assuming the guy was gay based on I assume his looks and/or mannerisms.

That's like the pot calling the kettle black. Please do not have children....

Guest

Oh, it's OK for you to complain about "racism" while griping about "a little gay guy". You are easily equally as prejudiced as the person(s) you accuse of the same offense !

You have a lot to learn. Right now, you are "Do as I say, not as I do".

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Anonymous

Price adjustment

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I wanted to see if I could get price adjustment on item I purchased & since it shipped they couldnt cancel order or credit back my account
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Loss:
$30
Pros:
  • I love the handbags and other items
Cons:
  • Rude customer service and not willing to help you

Preferred solution: Price reduction

User's recommendation: Ask for managers

Alex D Brv

Order issues

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Michael Kors - Order issues
Updated by user Jul 27, 2020

Unable to reach customer service.

Original review Jul 27, 2020
I attempted to place and order, but it didn't go through. However, my card was charged. Telephone customer support is not available and email waiting period is 7-10 business days. Is this even a legitimate business?
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Loss:
$1320
Pros:
  • Nice pictures on website
Cons:
  • No customer service
  • Terrible terrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid!

1 comment
Guest

I don't understand why this company still exists?!!!I filed a complain in California at an agency for Consumer Protection, they said they can't do anything unless there are more complains. Please file a complain in your state!

Gustavo Z

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Verified Buyer

Bought a smartwatch and its not working

Michael Kors - Bought a smartwatch and its not working
Michael Kors - Bought a smartwatch and its not working - Image 2
I bought a watch from Macy but I been trying to get a contact to Macys customer service so they can exchange my watch the touch screen does not work it turns on but the touch pad dont work I wanted to return it and get a different one but same color if u guys can give me a call to 562)676-**** I would really appreciate it thank you
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Pros:
  • Product
Cons:
  • Poor customer service people

Preferred solution: Full refund

Margaret F Fxt

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Verified Buyer

Canceling order

Michael Kors - Canceling order
No one has got back to me. I was supposed to pick up in store The store is closed! So I cant pick up
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Cons:
  • Customer services

Preferred solution: Full refund

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