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Michael Kors in Moscow, Moscow - It did not provide a guarantee on the clock

2.4
Details
I bought a watch online store Michael Kors in the United States. The box was out warranty card and a stamp in the book. Therefore I can not get warranty service. Long correspondence with customer service to nothing lead, they just do not read the letter, and send at random meet at each other. The answer to one letter takes more than a day. One gets the feeling that I am not writing brand shops and cheap underground office. Now I'm in another country and can not even use a licensed service center. The most lousy service I've ever met. If my question is not solved - will write a complaint to the Division of Consume.
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Review
#667490 Review #667490 is a subjective opinion of poster.
Pros
  • Design
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Michael Kors - Bag Review from Summerville, Georgia

I started carrying my new $278 Michael Kors bag in March. At the end of May my strap broke. Shipped bag to Michael Kors for replacement. Sent around 10 to 12 selections guess what none available. Been dealing by phone and emails to them for 2 months. About to turn it over to Better Business and call our local TV station that will get the news out on matters of this kind. VERY unhappy with Michael Kors.
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Review
#665824 Review #665824 is a subjective opinion of poster.
Product
Michael Kors Bag
Reason of review
Warranty issue

Michael Kors in Hounslow, Hounslow - Bought MK iPhone 5 case wallet in February, it's poor quality got split leather and the phone keeps falling off

Michael Kors - Bought MK iPhone 5 case wallet in February, it's poor quality got split leather and the phone keeps falling off
Bought the iPhone 5 case on line frm iPhone website. The case of a very poor quality. I have paid £68 for it and was hoping for it to last as I was keen and excited to have this case as I had treated myself for a special birthday treat. Did not last for even a month and the leather is split. Phone keeps falling out and have even damaged the phone due to the poor quality of the phone. I am very disappointed with the case as this is this first item from Michael kors that has let me down. I have various items and have been proud to have them. Please let me know if this case can either be replaced or refunded as I would love to a similar case to last.
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Review
#664561 Review #664561 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.2
Details
Michael Kors Purse Review from Ayton, Ontario
Hello, I puchased a wallet and purse less then 30 days ago...and so far the "M" has fallen off my purse and my wallet never did zip closed all the way. So now i have a purse made by "ichael kors" and a wallet i can use because ill lose something. I am so pissed that i...
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Review
#664205 Review #664205 is a subjective opinion of poster.
Reason of review
Bad quality

Michael Kors in Eatontown, New Jersey - High Priced "CHEAP" Products......

Michael Kors - High Priced "CHEAP" Products......
Michael Kors is a rip-off! Bought this Animal print hand-bag on May 2, 2015 (@Macy's, Monmouth Mall, in New Jersey) hannd-bag is cute, BUT within that same week, the Animal print/hair started to shed/decompose! Called Customer service, but they were of NO help, at ALL! They wanted me to send them the bag with NO garuantee that I would get the bag back! I have other Animal print hand-bags that I have for years, & they're still going strong! Don't buy Michael Kors! SHAME ON YOU, Michael Kors; your customer service reps and whom ever makes your products for you!
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Review
#656109 Review #656109 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
For MK to send me the SAME exact hand-bag made with better quality!
Tags
  • expensive pocketbooks

Michael Kors in Buena Park, California - Horrible customer service

I am a big fan of Michael Kors products, I have MK purses,perfumes, jewelry and clothes. So I went to MK store in Cerritos shopping center in ca. My husband and I went to the store we entered the store the salesperson did not even acknowledged us and both were busy in their conversation we waited for 5 min, and I finally went up to them to ask for help and they just pointed where the item was. To me that is very rude and bad customer service. I will never buy any MK products for that big company one customer does not matter but word of mouth is a very powerful weapon
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1 comment
Anonymous
#995643

Same thing in the Bahamas. Treated very poorly. Will never go back

Review
#650341 Review #650341 is a subjective opinion of poster.
Cons
  • Very poor customer service
Reason of review
Poor customer service

Michael Kors in Buena Park, California - Bad service

I went to Michael kors store in Cerritos mall and had a very bad customer service. I buy all the products from perfumes to purses to jewelry. My daughters birthday was coming up and she also is Michael Kors fan so I went to the store with my husband and we were totally ignored the sales people were laughing and talking and we were there for five minutes and no acknowledgment so i finally asked if I could get some help and they were kind of rude. I would never shop at Michael Kors. There are many name brand places we you are respected when purchasing things. Loved Michael Kors products but would never buy any of the products after this experience . I have 6 Mk purses 2 perfumes some clothes and a bracelet. Loosing one customer will not matter to a big company but word of mouth is a huge weapon.
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Review
#650336 Review #650336 is a subjective opinion of poster.
Product
Michael Kors Bracelet
Cons
  • Satish shah
Reason of review
Poor customer service
Featured
1.0
Details
Michael Kors - Handbag Review from Calgary, Alberta
Michael Kors - Handbag Review from Calgary, Alberta
On May 29, 2015 @ around 8:40 pm I went to Michael Kors outlet in Crossiron Mall in Calgary, Alberta, Canada. I purchased a handbag for my mother's birthday (receipt included). While leaving the store, I thought that I would buy her matching wallet as well. So I liked...
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9 comments
Anonymous
#1145779

sorry but this sounds like a fake MK store :( Hope you didn't buy anything there and if so u should check make sure its real.

On top, the way you were treated was terrible!!!!

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Review
#644271 Review #644271 is a subjective opinion of poster.
Product
Michael Kors Handbag
Reason of review
Pricing issue

Michael Kors - Customer Care Review from Philadelphia, Pennsylvania

My credit card has been miss used at one of the michael kors showrooms /online,at new york city yesterday ie 29th may..the last four digits of my credit card are 0788for for a transaction of 400 dollars..i would like you to help me out on this issue asap...thos is a FRAUD....my email id is drsaurabharora45@ gmail.com...also iv already spoken to your hotline customer care no.with mr.mohammad..he told me he would be mailing all the authorities regarding the same..kindly look into this as fast as possible.my contact no. Is #8484679663 dr.saurabh arora@ philledelphia
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Review
#642655 Review #642655 is a subjective opinion of poster.
Service
Michael Kors Customer Care
Reason of review
Problems with payment

Michael Kors - Return Policy Review from Orange, California

I had given a purse, for my birthday, I went to exchange the purse, at the Sherman Oaks gallery, they exchanged. And the remaining balance was in a gift card. I came back to buy the wallet, the purse i had was less money they adgested the price. The remaining they did not wanted to give it in a gift card, had to buy something alse, I am in a budget so l look for the sales, I like a purse, but it was finel sale I said no because if I wanted to returned, a wanted to be able so I saw a purses, that it was a maybe, I put the remaining money from my gift to the purchase plus my own money. I ask the salesperson if wanted to returned it was fine she said yes but I only was going to get the money I put in the rest had to huy something else I said okay. Today I went to return the purse , they said it only can be exchanged. I only wanty money back. Is not fear, that I can't get my money back. I am very upset. Please contact me at 8183178527. Ask for yvonne.
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Review
#641920 Review #641920 is a subjective opinion of poster.
Reason of review
Problems with payment