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Michael Kors - Bag Review from San Francisco, California

I was at the MK shop in westfield centre san francisco yesterday. I asked the lady to hold my bag for me as we were walking through the mall with a baby abd stroller i will pay and collect afterwards. She agreed to keep till end of the day. 2 hours later when i went back the bag was gone. She saud there was a massive tear in and send it back. There was no tear. I checked that bag inside out when i looked at it. She obviously sold it and then LIED to me with a terrible excuse. Im very dissapointed and utterly disgusted by the service. Will not purchase MK again.
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Review
#498766 Review #498766 is a subjective opinion of poster.
Product
Michael Kors Bag

Impeccable Service at Michael Kors

On 13th May 2014, I lodged a complaint with Michael Kors: I purchased a Michael Kors Handbag from the Michael Kors Store on Fifth Avenue in January 2014, while on vacation in New York. I live in South Africa and we do not have any Michael Kors stores in our country. I barely used the handbag and the handles were peeling and the sides of the bag were bending, clearly indicating a manufacturing fault. A lady named Alicia Recio from the Michael Kors Consumer Support in Europe contacted me within 24 hours and provided me with the required information needed to solve my dispute. I provided the information to her by the 20th May 2014 and by the 21st May I was informed that a new item was being shipped to me in South Africa. Michael Kors covered all the shipping and custom costs to South Africa (usually every expensive in our country) and I received the new handbag in perfect packaging and condition in 16 days. I would like to thank Michael Kors for their impeccable service both at point of sale and after purchase. The Michael Kors brand is certainly being held high by employees and Michael Kors sincerely deserves their recent accolade of 2014, making the Forbes Billionaire list.
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1 comment
Ariston
#1261780

Complete opposite experience so depends who you are talking to

No compassion no service no compensation and no excuses now i learn from what i read on pissed consumer that the leather is fake also so basically your walking with plastic bag

Review
#494642 Review #494642 is a subjective opinion of poster.
Product
Michael Kors Handbag
I got my MK rose gold watch from 1saleaday.com, retail was $300, I got it that day for $149. I was so excited and had been shopping for the perfect rose gold watch for a while. I'm a hair stylist so have to have water proof. I literally wore this watch 3 times people,...
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Review
#492226 Review #492226 is a subjective opinion of poster.
Product
Michael Kors Watch
Loss
$155

Zipper came off inside pocket of a michael kors purse

I purchased a Michael Kors Hamilton Large Tote purse from Dillards in Dothan, AL on 6/30/2013 for $358.00. The zipper on the inside pocket came completely off, I contacted the Michael Kors customer service department about repairs and furnished all the info they requested about the purse and their reply was for me to ship it at my expense by insured and traceable means to their service department and then they will determine if it can be repaired. I don't think I should have to pay the expense on returning a purse I paid $358.00 for and have had it less than a year. I should be able to return it to the store I purchased it from at to the manufacturer. If this is the way they are going to do business they should make it know before you pay the high price for their products.
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2 comments
Anonymous
#846924

Yep I'm afraid to send my bag and then dont have it back. I have 5 mk handbags. The gold tone its messed up and I call them and have the same response!

Anonymous
#841143

I purchased a Michael Kors bag at Macy's at Oakland Mall. The purse was fine at first.

I was out shopping and the strap just broke on my purse. I called Michael Kors who expected ME to send the purse back at my expense. NOT! I have already invested over $300 for this purse.

Let's just say that have NOT did NOTHING to help me. I see that, I am not going to get anywhere with them. I also had to prove that I bought the purse. Which I did.

I also gave them the code inside the purse. As well as sent them a picture of my purse. I just place a complaint with the BBB. I suggest EVERYBODY that have been taking advantage of by Michael Kors place a complaint.

Let the world know that Michael Kors DO NOT stand behind their products. And their products are NOT good quality.

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Review
#491915 Review #491915 is a subjective opinion of poster.
Product
Michael Kors Handbag
Loss
$358
Tags
  • expensive pocketbooks

Michael Kors in Toronto, Ontario - Worst Customer Service and Defective Watch

I purchased an MK watch in an MK lifestyle store in New York City while on vacation one week ago. Without having worn it, the watch proved to be defective where the time stops periodically. I called in to see if I could exchange the watch at a store but was told that I would HAVE to return to New York to the same store where I bought it from (I'm from Toronto). The alternative is waiting 8 weeks for the watch to be repaired. This was after being transferred to 4 different departments, waiting on the phone for at least 15 minutes each time and speaking to several store managers. I used to be a big MK shopper (watch, purse, wallet), but after seeing how I was treated after purchasing an expensive DEFECTIVE watch, I will no longer be a customer and will warn my friends and family of the same.
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2 comments
Anonymous
#768179

I just received a MC rose gold watch for Christmas and took it back today (January 3/14) to get sized. Within 2 hours of getting the watch back and wearing it, it stopped 4 times.

I took it back to the store, where they had to keep the watch to "observe" it-if it quit again. I live 2 hours away from that store-they had another watch in the store they refused to give me.

I too am VERY upset with the way this "quality" merchandise store treated me. I will definitely tell all my friends and family to avoid this rip off designer's merchandise.

nikalseyn
#763458

MK watches are over-priced. I am really surprised that they want you to return it to the same store.

Odd. Best to buy something like this at Amazon.com so you can return it easily.

And, of course stay away from anything with the MK brand on it. Probably made in somebody's basement anyway.

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Review
#466179 Review #466179 is a subjective opinion of poster.
Product
Michael Kors Wallet
Loss
$300
My husband and I purchased a $395 rose gold watch for our daughter for Christmas 2012. It was the really large one so we knew that she would not be wearing it everyday so we were ok with spending that much money for something that we thought would last. She has had...
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10 comments
Anonymous
#1673569

exact same here

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Review
#442506 Review #442506 is a subjective opinion of poster.
Product
Michael Kors Watch
Loss
$417
Tags
  • expensive watches
I had purchase a bag from michaelkorsbagsaustralia.com. whom claims they are from australia. But founnd out they are from china when the parcel arrives. I received a bag but not the bag I purchased and paid for. It was completely different to the description. I also...
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1 comment
Anonymous
#1085581

If you honestly think you can get an authentic MK bag for 81 dollars, you're on another planet.

Review
#360591 Review #360591 is a subjective opinion of poster.
Product
Michael Kors Bag
Loss
$81

Michael Kors in Brussels, Brussels Hoofdstedelijk Gewest - Where's my *** watch?!

My boyfriend ordered a michael Kors watch on www.michael-kors-sales.org. He paid online, 4th of May 2012. It is now 27/05/2012 and the site says the order is still processing. We have tried over and over again to email them, asking how long the order will take, why it's taking so long, etc. There is no telephonenumber on the website, so emailing is the only option... Seeing that they have never emailed back, it's 200dollars down the drain... It's clear we will not see that watch or our money... Please stay away from that website!
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4 comments
Anonymous
#727532

I do recommend everyone to use the official website. there are so many knock off sites that only take peoples money. always go for the real deal!

Anonymous
#492321

I love Michael Kors Classic Tote ,which make me feel comfortable and faddish. So i always buy many every year in the

Michael Kors Clutches, and i have more than 20 pairs of Michael Kors Clutches now. I sincerely recommend them to you,then you can but cheap ones from Michael Kors Clutches Online Stores if you don't have the enough money.

Anonymous
#486931

I ordered a watch on michael-kors-sale.ord like you. But there is no any information about watch delivery date or transportation.

I paid 21 may and sent an email again and again. they don't care emails and didn't send any reply.

Anonymous
#685599
@My Watch

maybe he should have tried the official site: www.michaelkors.com, not a chinese knock off website.

you deserve the frustration if your dumb enough to fall for that.

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Review
#321046 Review #321046 is a subjective opinion of poster.
Product
Michael Kors Watch
Loss
$179