Michael Kors - Bad bad customer service!!!! this is what i wrote
Update added by user Mar 02, 2016
I also want to make it clear that I've spoken to at least 5 people Via email telling me different things! customer service really needs to get their heads together and if one person is dealing with a complaint it shouldnt be passed from hand to hand!
Original review posted by user Mar 02, 2016
Buy Tori Burch don't expect any help from their customer service horrible! They tell you one thing and do another, defected items and they won't replace any of the parts that fall apart! They don't stand behind their product. When a customer has to go to corporate you know there's issues! I'll be going to all social media, Twitter, Yelp to spread the word! Rip off company! Don't buy.
MY ITEM was bought as a gift and the cross body strap fell off and was lost when this happened, defect with it obviously and your company won't allow me to purchase a new one! the first person i spoke to told me their would be NOT A PROBLEM at all that i just had to fill out an application of some sort and attach three pictures of the front back and top of bag explaining the situation of the strap falling off and being lost **I WASN'T EVEN LOOKING FOR A FREE ONE** i just want to replace it, i gave them the style color etc.
The first women i spoke to on the phone said if they couldn't replace my strap, COLOR PEANUT selma medium saffiano pocketbook that they would replace the pocketbook for free, with a new one! i was very pleased to hear this, i wasn't looking for that either, i just want a replacement strap! then within an hour i received a follow up to the email i was told to send saying they won't replace. I'm really really annoyed, i've went to Facebook, your corporate office page, yelp, twitter, any social media that's advertising for MICHAEL KORS that i can find! woodbury commons page, one is another country, and i will keep doing this, complain about your customer service and the run around you guys have been giving me until something is done! i promise that
More Review Details
- Reason of review:
- Damaged or defective
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Michael Kors Selma Bag
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "nobody told me its handbag cannot be refund in Aurora outlets MK store. i agree with to exchange, but the only thing i like have some problem, they're not trying..."
- "I used your cleaner conditioner..it did not clean my straps if any thing it made them darker and it now has a dry feel to it..I have called the MK..."
- "Bought a MK handbag from JL in Cheadle and after using it once,exactly a week.I noticed a scratch on my bag.Contacted MK unfortunately, could not have the bag replaced or..."
- "My wife and I were traveling and attempted to use the tv.xfinity.com feature - unfortunately, after logging in, I kept getting error when trying to play recordings/tv/ondemand/anything - I called..."
- "They do not stand behind their products. Purchased chain saw it ran for less than 2 minutes and froze up and they said nothing they could do. DO NOT BUY..."
- "I went to Aspen Dental to get dental services, I asked to have my tooth extracted one of the Dentist said I needed to have a Root Canal. I said..."
- "GOT 25K,.... ADDED TO THE REST OF MY LIFE SAVINGS, IN OTHER WORDS, I GOT $@#%@#!!!! BUT HEY, I HAVE THIS ROD and FOUR SCREWS IN MY LEG TO KEEP..."
- "I'm still waiting on repairs to be done that should have been taken care of months ago, the landscaping is still not completed, they talk a lot about what..."
- "Decided that our "Girls Night Out" would be held there. We order the spinach artichoke n chips. The chips came out so saturated in old oil like if they were..."