Michael Kors - Bad bad customer service!!!! this is what i wrote
Update added by user Mar 02
I also want to make it clear that I've spoken to at least 5 people Via email telling me different things! customer service really needs to get their heads together and if one person is dealing with a complaint it shouldnt be passed from hand to hand!
Original review posted by user Mar 02
Buy Tori Burch don't expect any help from their customer service horrible! They tell you one thing and do another, defected items and they won't replace any of the parts that fall apart! They don't stand behind their product. When a customer has to go to corporate you know there's issues! I'll be going to all social media, Twitter, Yelp to spread the word! Rip off company! Don't buy.
MY ITEM was bought as a gift and the cross body strap fell off and was lost when this happened, defect with it obviously and your company won't allow me to purchase a new one! the first person i spoke to told me their would be NOT A PROBLEM at all that i just had to fill out an application of some sort and attach three pictures of the front back and top of bag explaining the situation of the strap falling off and being lost **I WASN'T EVEN LOOKING FOR A FREE ONE** i just want to replace it, i gave them the style color etc.
The first women i spoke to on the phone said if they couldn't replace my strap, COLOR PEANUT selma medium saffiano pocketbook that they would replace the pocketbook for free, with a new one! i was very pleased to hear this, i wasn't looking for that either, i just want a replacement strap! then within an hour i received a follow up to the email i was told to send saying they won't replace. I'm really really annoyed, i've went to Facebook, your corporate office page, yelp, twitter, any social media that's advertising for MICHAEL KORS that i can find! woodbury commons page, one is another country, and i will keep doing this, complain about your customer service and the run around you guys have been giving me until something is done! i promise that
More Review Details
- Reason of review:
- Damaged or defective
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Michael Kors Selma Bag
- Review category
You May Also Like
- "The worse experience I ever had. My daughter's got me a Christmas give. 12/24/15( Michael Kors watch) Today 5/12/16 I went to return my watch because it is discoloring and..."
- "Bought the iPhone 5 case on line frm iPhone website. The case of a very poor quality. I have paid £68 for it and was hoping for it to last..."
- "MK replica, fake merchandise is being sold on various sites via facebook seetro, seetrostore, lykos and various others...these sites state real authentic, but are fake replicas, and are ripping off..."
- "Decided that our "Girls Night Out" would be held there. We order the spinach artichoke n chips. The chips came out so saturated in old oil like if they were..."
- "GOT 25K,.... ADDED TO THE REST OF MY LIFE SAVINGS, IN OTHER WORDS, I GOT $@#%@#!!!! BUT HEY, I HAVE THIS ROD and FOUR SCREWS IN MY LEG TO KEEP..."
- "I'm still waiting on repairs to be done that should have been taken care of months ago, the landscaping is still not completed, they talk a lot about what..."
- "Thought I'd try your Publix Supreme Self Rising Crust Pizza. The picture on the box really looked good. Too bad the pizza INSIDE the box didn't look like that...."
- "Let’s start it all over because I think Airbnb don’t have any idea about the absurdness of what’s happening. Airbnb said that: “Airbnb really appreciates what I’ve been doing..."
- "See Carnival Cruise Experience To whom it may concern: My husband and I went on the Carnival Splendor on September 24, 2016. This was not my first cruise with Carnival, nor..."