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Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
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Product or Service Quality
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Staff
Style and Design
Value for money
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Order the Rhea Mini Logo Backpack and when I received it was clearly used, it was shipped in a small box dented open it up was wrapped in a plastic bag not their usual one with the mk on it clearly nothing was securely wrapped around the item with marks and imperfections all over the bag tags were already cut off I was appalled when looking at it. Return it and was refunded within a week, but when you return it make sure to pay for extra tracking.

The tracking that they give you it’s only track up to when FedEx or ups picks it up at the p.o.

that’s it, not when delivered to their warehouse. Will not order from the Michael kors website again.

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