Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I made a purchase on Micheal Kors Online March 07, 2017 I received the order March 17, 2017. The Pom Pom sneakers fitting was horrible.

I returned the item March 22, 2017 it was delivered back to Micheal Kors facility on March 31,2017. Today is April 12, 2017 and I'm still yet to receive a refund. Upon contacting the call center I was told there's a back log, it takes 3-5 business days for a refund to be processed. From March 31st to April 12 I'm wondering how many business days that happens to be.

Worst customer service when asked for a manager I was placed on hold for over 10-15mins with no follow up.. I have been back and forth with this company now for over a month.. Micheal Kors just lost a valuable customer.

I spoke to supervisor jasmine and a whole host of other agents who could help one bit. DISGUSTED!!!!!

Review about: Michael Kors Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $59.

Preferred solution: Full refund.

I liked: I like the products.

I didn't like: Lack of concern and service.

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