Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
1 comment

my purse strap broke within 2 years, after using it only infrequently. They will not send a replacement strap, even though it is fully detachable.

They outsource for repairs, and make you SEND the entire purse in, at your own expense, and then they will give you a "quote" for the repair. Give me a break. They want to hold your purse ransom so they can charge whatever they want for a small detachable strap. Horrible.

the product is complete *** and the "customer service" is completely non-existent. There are so many other hiigh end purses out there, I want one that will last and where I can get repairs done in a transparent and ethical way.

Michael Kors does not care about their customers. They will take your money and laugh all the way to the bank.

Product or Service Mentioned: Michael Kors Handbag.

Reason of review: Bad quality.

Monetary Loss: $250.

Preferred solution: Let the company propose a solution.

I didn't like: Terrible customer service, Defective handbags and company unwilling to solve the problem, Poor quality item.

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I totally agree with poor quality comment. I have several with stitching coming apart & I don't carry them very often or fill them to capacity.

They stuffing paper is still at the bottom so that purse will look full. They will not repair my $500 bag that has a HOLE from where the stitching completely came apart. I'm so disappointed.

I will never buy another MK bag. I have Coach & Louis bags that are much older but in better condition.

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