I too returned boots to Michael Kors; I paid $267 for them. Minutes after making the purchase and reading the review for the product, I called to cancel but of course they weren't able to cancel the order.
When I recieve the boots, I tried them on, but they did not work. I returned them the next day. It has been over two weeks since the return and I've called at least 3 times for find out when to expect my money back in my account. It's as if they are running some type of racket, I have been in return "***" Michael Kors customer service is the worst.
There is a complete disconnect in the warehouse and the information the customer service representatives have (or so they claim). I'm so angry I could spit nails, this has taught me a valuable lesson, that being DO NOT EVER (NEVER EVER) order anything else from them and I promise you I will not. I'm over the whole Michael Kors craze anyway. Selling all the handbags I own but keeping the jewerly :-) They truly suck.
If I don't have my money back in my account by the end of this week, I'm contacting the Better Business Bureau (BBB). See if we can't get some result that way.
As a matter of fact, I'm not going to wait, filing a complaint as soon as I finish this letter. Buyer Beware, Michael Kors online ordering system sucks!!!
Product or Service Mentioned: Michael Kors Boots.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $267.
Preferred solution: Full refund.
I didn't like: Lack of concern over my money.