Michael Kors - Handles have cracked
I purchased a Michael Kors satchel from Belk about 8 months ago.After using it about 3 months, the handles cracked and frayed.
I wanted a replacement bag but it is no longer in stock. Belk offered me a return price lower than the original in that by now the receipt is misplaced. I contacted MK because I thought that they could repair the handles . After several emails and calls, I was told to send them the handbag.
I became skeptical as to whether I was communicating with a real person in that I was not given any concrete information as to how they would help.
I did not send the bag.
I had a problem with a Coach bag and was given complete details about the repair.I received my repaired bag as promised.
Reason of review: Bad quality.
Monetary Loss: $130.
Preferred solution: Let the company propose a solution.