Featured Not resolved

I purchased a Michael Kors satchel from Belk about 8 months ago.After using it about 3 months, the handles cracked and frayed.

I wanted a replacement bag but it is no longer in stock. Belk offered me a return price lower than the original in that by now the receipt is misplaced. I contacted MK because I thought that they could repair the handles . After several emails and calls, I was told to send them the handbag.

I became skeptical as to whether I was communicating with a real person in that I was not given any concrete information as to how they would help.

I did not send the bag.

I had a problem with a Coach bag and was given complete details about the repair.I received my repaired bag as promised.

Reason of review: Bad quality.

Monetary Loss: $130.

Preferred solution: Let the company propose a solution.

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Houston, Texas, United States #1266462

I have the exact problem. Same situation.


Must be a knock off.


The exact same thing has happened to me, same bag, same store.I am embarrassed to carry the bag over my shoulder because it looks so bad.

Looks like a knock off from the streets.


The same happened to me.I live in Scotland and am unable to contact MK , no reply by email.

They just do not care.I do hope you have better luck than me !

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