I purchased a Michael Kors satchel from Belk about 8 months ago.After using it about 3 months, the handles cracked and frayed.
I wanted a replacement bag but it is no longer in stock. Belk offered me a return price lower than the original in that by now the receipt is misplaced. I contacted MK because I thought that they could repair the handles . After several emails and calls, I was told to send them the handbag.
I became skeptical as to whether I was communicating with a real person in that I was not given any concrete information as to how they would help.
I did not send the bag.
I had a problem with a Coach bag and was given complete details about the repair.I received my repaired bag as promised.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of michael kors satchel bag and associated monetary loss in the amount of $130. Michael Kors needs to offer any options to resolve the issue according to poster's claims.
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