Great Falls, Montana
Not resolved

When I ordered the purchase, it was 3 am on 12/14 and the email said it was shipped. The order was suppose to arrive on 12/21.

The order sat for 4 days then finally got really shipped and now I am suppose to get the order on 12/28. When I called customer service, the lady said that it will take at least 3 weeks for an order to arrive it is a PO Box. If it is a normal house, it will only take 7 business days. Then she went on to tell me there is nothing she can do.

I asked for the manager to discuss the issue with and I got hung up on after waiting 45 minutes.

I will say that I will not order another product from them because it is not worth the headache to try to get something nice for someone special. I will go to the store and get it myself.

Product or Service Mentioned: Michael Kors Shipping Service.

Reason of review: Order processing issue.

Michael Kors Pros: Product.

Michael Kors Cons: Lack of accountability, Unprofessional treatment, Customer service or return policy, Customer service.

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