Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Service Scheduling
Style and Design
Value for money

When I ordered the purchase, it was 3 am on 12/14 and the email said it was shipped. The order was suppose to arrive on 12/21.

The order sat for 4 days then finally got really shipped and now I am suppose to get the order on 12/28. When I called customer service, the lady said that it will take at least 3 weeks for an order to arrive it is a PO Box. If it is a normal house, it will only take 7 business days. Then she went on to tell me there is nothing she can do.

I asked for the manager to discuss the issue with and I got hung up on after waiting 45 minutes.

I will say that I will not order another product from them because it is not worth the headache to try to get something nice for someone special. I will go to the store and get it myself.

Product or Service Mentioned: Michael Kors Shipping Service.

Reason of review: Order processing issue.

I liked: Product.

I didn't like: Lack of accountability, Unprofessional treatment, Customer service or return policy, Customer service.

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