Product: Michael Kors Coat Clear all filters (6 of 6 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.6
Details
Coat was stuffed with down/feathers wich are constantly coming out soon will be just top material and lining. Cute design whats a use whan all down/ feathers are comming out. I am sorry that i purchased that coat.
View full review
1 comment
Anonymous
#1661703

Michael Korse ofered to repair coat. How you repair bad top material & lining which are poros & leak down.

I dont want any coats done by Michael Kors. I will stay away from Michael Korse products.

Shoes are bad quality too. Down is all over my close I constantly cleaning my close from feathers.

Review
#1491868 Review #1491868 is a subjective opinion of poster.
Product
Michael Kors Coat
Reason of review
Bad quality

Michael Kors in Lake Havasu City, Arizona - Terrible Customer Service and Quality Control

1.0
Details
I purchased a coat from MK and when it came in, the coat had a snag on the sleeve. I contacted MK to have it repaired and they gave me the run around for over a month, finally they just stopped answering. I messaged again asking for an update and 2 weeks later they send me a threatening email saying here's an RMA, please ship it on your dime and it will go through "thorough evaluation to determine if the product is still under warranty, has a material or workmanship defect and if it can be repaired" and go on to say if it isn't they will contact you. They don't make an effort to apologize and immediately jump on the defensive. Will not be purchasing anything MK and will let everyone I know not to do the same.
View full review
Review
#1471708 Review #1471708 is a subjective opinion of poster.
Product
Michael Kors Coat
Reason of review
Bad quality
Loss
$100
Preferred solution
Fix my product
1.0
Details
It makes me upset when “designer” brands have such bad customer service. It really makes you feel like they don’t stand behind their products and make you wonder how “high end” they actually are. I got a winter coat as a Christmas gift. To “freshen it up” I threw it in...
View full review
Review
#1446135 Review #1446135 is a subjective opinion of poster.
Product
Michael Kors Coat
Reason of review
Poor customer service
1.7
Details
I bought an expensive michael Kors coat for Christmas. Zipper broke after only 7 weeks and they won’t exchange or help. Ridiculous. Never buying there again. Better to go to Nordstrom’s where customer service is important!.
View full review
1 comment
Anonymous
#1453932

Talk to a manager. If customers complain, the managers at my store ALWAYS give them what they want.

They will even change "Last Act" prices for you. At my store, I have witnessed my manager do this for people who won't take no for an answer. The cashier's don't have the power to over ride a lot of things, so please don't give them a hard time as the register won't allow a cashier to do that, but any store manager has the power to over ride anything.

They can even give you cash back on a return that you used a card for. But again....ONLY managers can over ride these things.

Review
#1189887 Review #1189887 is a subjective opinion of poster.
Product
Michael Kors Coat
Reason of review
Return, Exchange or Cancellation Policy
1.9
Details
I purchased a new black Michael Kors wool coat weeks ago. After wearing for one day I noticed it transferred the black color onto acorn colored Micheal Kors bag and my clothing. Called customer service and sent photos of coat and handbag with transfer. They responded...
View full review
Review
#1177403 Review #1177403 is a subjective opinion of poster.
Product
Michael Kors Coat
Reason of review
Bad quality

Michael Kors - TERRIBLE

1.0
Details
I purchased a coat from Michael Kors and spent $200 i had it for 1 year and when i tried to bring it in to dry clean it which is said to do the cleaners would not clean it . The coat has fake leather trim and the cleaners said it would get ruined and the coat would be damaged i tried 4 different cleaners and then contacted customers service spoke with a floor manager and told me to send photos of the coat with the explanation PS i never heard from him again. When i tried to reach him they just brush me off. How discusting that such a million dollar company would do this to consumers. I have to throw this coat out cause it cannot be dry cleaned like it say's to do. What would you do. I think this is just a horrible way to treat people and if i did that in my job i would be FIRED. i will NEVER purchase anything from this company again What is your view
View full review
Review
#1140302 Review #1140302 is a subjective opinion of poster.
Product
Michael Kors Coat
Cons
  • Awful
Reason of review
Bad quality
Loss
$164

Contact Michael Kors Customer Service

Mailing Address:
Michael Kors
Michael Kors 11 West 42nd Street
New York, New York 10036
USA
Phone:
(866) 709-5677
All Michael Kors Contacts

Michael Kors Reviews

  1. 197 reviews
  2. 102 reviews
  3. 65 reviews
  4. 10 reviews
  5. 16 reviews
Michael Kors reviews