Product: Michael Kors Customer Care Clear all filters (54 of 54 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
It’s 2018 and never got the refund. Called and emailed Michael Kors numerous times, only got fooled again and again. They always ask you wait for 3-5 business days and never solve any issue. This is the worst customer service I’ve ever seen. Will never buy any...
Read more
Anonymous
ChristinaMitchell1

This is happening to me right now!! Money gone and no product and no help

Anonymous
Nadda

If you have your tracking #, or receipt showing you shipped it back, call your credit card company. Usually they will refund it for you. If you read the fine print on your cre...

1.0
Product
Michael Kors Customer Care
#1165203
Reply to reviews
I called the store and spoke to the same sales person who told me that she hadn’t received any such notice, but the Michael Kors had some issues with its purchasing program and that I could come to the store for a refund. This is time out of my schedule and another...
Read more
1.7
Product
Michael Kors Customer Care
I didn't like
  • Terrible terrible customer service
#1163334
Reply to reviews
Don't even buy a product online from Michael kors because of below reasons : 1. There is no cancellation policy. 2. If address is wrongly present then they won't update the address. And they will tell you to update the address with UPS. 3. Agents are very rude. 4....
Read more
1.0
Product
Michael Kors Customer Care
#1146331
Reply to reviews
Michael Kors - Slow and unsatisfied
Michael Kors - Slow and unsatisfied
1/2

Michael Kors - Slow and unsatisfied

#1164666
3.1
Details
The wristlet handle broke and I asked to buy replacement or have warranties. as I asked in December they finalized reply in January say warranty won’t cover. If they replied in December it was within year I’ve asked four times to purchase strap. No answer
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Michael Kors - Rude arrogant was holes

#1157501
1.0
Details
Tried to exchange a faulty item they got the hump and four of them ganged up on me in front of other customers to make me look stupid.left with nothing but shame
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Michael Kors - No reply from customer service

#1112065
A stone fell out my daughters watch that was under 1yr old , my daughter contacted M K weeks ago with no reply
Comment
Show

Michael Kors - Horrible! Do not buy MK!!!!!!!!!!!

#1104115
I had a problem with one of their handbags. I contacted customer service 9 times and asked to speak to all levels of management. They would say I would get a call but never have. Do not buy this product, I agree with the other reviews, it's a scam. I have been a big MK buyer but they have turned into a horrible company. Their entire customer service department is a disaster.
Comment
Show
Never never never purchase anything online from this company.I am inspired to boycott them completely. Customer service is non existent and they take no blame for any mistakes. I suffered through two failed attempts to purchase the same product within a 4 months period...
Read more
1.4
Product
Michael Kors Customer Care
#1145525
Reply to reviews
I have never experienced such bad customer service from a company before....How in the world do they stay in business..... just read their reviews before you make a purchase and then be lucky you went elsewhere I tried to call them on 4 separate times and they say they...
Read more
Product
Michael Kors Customer Care
#1141727
Reply to reviews
nobody inform me no return policy when buy it in November 2017. never shop there again.
Read more
Anonymous
Anonymous

When I returned a handbag at MK outlet store. The clerk told me they do not refund the money, only return into a gift card or exchange. I told her I never heard of this and th...

Product
Michael Kors Customer Care
#1138207
Reply to reviews
I just got off the phone with Amirah at customer support.They obviously have strict orders to never care about the guest experience. They should change the name to no customer support. I have tried repaetedly to return a poorly made blouse only to be met by a stone...
Read more
1.0
Product
Michael Kors Customer Care
#1083573
Reply to reviews
Michael Kors Customer service is NO SERVICE AT ALL!!!! Totally ignore any complaint!!! Two people disconnected me ...One had me on hold 45 minutes with "music"!!!! Then they disconnect you, or wait for you to hang up in disgust!!!! Even the "supervisor" did nothing and...
Read more
Product
Michael Kors Customer Care
#1073001
Reply to reviews
Michael Kors - Horrible
I went to the Michael Kors store to return it for either refund or store credit but the lady in the store told me she could not take it being that it had been 30 days pass the purchase. I asked her where did it say that on the receipt she said it isn't written but...
Read more
Product
Michael Kors Customer Care
I didn't like
  • Customer service
#1056693
Reply to reviews
Really??? Michael Kors, since when are you not refunding money to customers who are returning unworn product with tags with an original receipt, and it being a CASH purchase?????  So much for professionalism, customer service, and most important, integrity. Very upset...
Read more
2.2
Product
Michael Kors Customer Care
#1041600
Reply to reviews