Product: Michael Kors Customer Care Clear all filters (57 of 57 reviews match)
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Michael Kors - Incorrect bag given to me
I was in new york in the Jersey garden outlets michael kors branch, i purchased a couple of items from the store, one being a black handbag. when i was at the til a lady working on the shop floor took the black bag off me i had in my hand (from the shop floor) and gave...
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Michael Kors Customer Care
#1175266
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Michael Kors - Awful!!!

I am still waiting for a refund on an item I returned over 3 weeks ago! Their return policies are not transparent (no mention of not being able to return in store if bought via Paypal). I contacted the customer service 3 times via phone and 3 times via email (response time was over 3 business days each time). NEVER am I buying from Michael Kors again.
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Michael Kors Customer Care
#1175135
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I have been trying to deal with Michael Kors since beginning of December, 2017 in regards to a piece of trash coat I bought and could never wear due to the poor quality of the liner and zipper. They say they warranty everything, however, I have been corresponding with...
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Anonymous
Katie Marie

I purchased a coat a few months ago as well and had the SAME issue. The whole interior lining was separated in three different spots. I brought it back to the store and they s...

1.0
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Michael Kors Customer Care
I didn't like
  • Customer service
#1168245
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It’s 2018 and never got the refund. Called and emailed Michael Kors numerous times, only got fooled again and again. They always ask you wait for 3-5 business days and never solve any issue. This is the worst customer service I’ve ever seen. Will never buy any...
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ChristinaMitchell1

This is happening to me right now!! Money gone and no product and no help

Anonymous
Nadda

If you have your tracking #, or receipt showing you shipped it back, call your credit card company. Usually they will refund it for you. If you read the fine print on your cre...

1.0
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Michael Kors Customer Care
#1165203
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Michael Kors - Slow and unsatisfied

Michael Kors - Slow and unsatisfied
Michael Kors - Slow and unsatisfied
The wristlet handle broke and I asked to buy replacement or have warranties. as I asked in December they finalized reply in January say warranty won’t cover. If they replied in December it was within year I’ve asked four times to purchase strap. No answer
3.3
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Advertised vs Delivered
Advertised vs Delivered
Customer service
Delivery Service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Price Affordability
Product or Service Quality
Product or Service Quality
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Value for money
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Michael Kors Customer Care
#1164666
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I called the store and spoke to the same sales person who told me that she hadn’t received any such notice, but the Michael Kors had some issues with its purchasing program and that I could come to the store for a refund. This is time out of my schedule and another...
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1.7
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Michael Kors Customer Care
I didn't like
  • Terrible terrible customer service
#1163334
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Michael Kors - Rude arrogant was holes

Tried to exchange a faulty item they got the hump and four of them ganged up on me in front of other customers to make me look stupid.left with nothing but shame
1.0
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Advertised vs Delivered
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Price Affordability
Product or Service Quality
Product or Service Quality
Staff
Value for money
Value for money
Website
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Michael Kors Customer Care
#1157501
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Don't even buy a product online from Michael kors because of below reasons : 1. There is no cancellation policy. 2. If address is wrongly present then they won't update the address. And they will tell you to update the address with UPS. 3. Agents are very rude. 4....
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1.0
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Michael Kors Customer Care
#1146331
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Never never never purchase anything online from this company.I am inspired to boycott them completely. Customer service is non existent and they take no blame for any mistakes. I suffered through two failed attempts to purchase the same product within a 4 months period...
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1.4
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Michael Kors Customer Care
#1145525
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I have never experienced such bad customer service from a company before....How in the world do they stay in business..... just read their reviews before you make a purchase and then be lucky you went elsewhere I tried to call them on 4 separate times and they say they...
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Michael Kors Customer Care
#1141727
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