5000 Katy Mills Cir #251, Katy, TX 77494, USA
Not resolved
1 comment

I LOVE COACH bags and their return policy! and if your handbag/Wallet etc are fraying at the seams they will either replace it or give you a gift card or store credit to purchase another..If you have your receipt up to 1 year!!!

YOU CAN'T Beat that...Michael Kors!! Theirs is ONLY 30 days! NO MATTER WHAT!! Then your Sales Rep tells me to take it to a shoe hospital to get it fixed?!

Really!? My Husband Bought this for me for Our Anniversary LESS than a Year Ago! Poor Return and Poor Quality..Sorry No More MK! My Pictures Below Explain it All...I gently Used this handbag, I believe Pictures speak louder than words but here on this forum I am to write a 100 words or more before it will get posted..

Soo I Like Coach Much better..when I had the same issue I brought it to the store and they took care of it for me..It was almost a year and I am Big on keeping receipts. and although it could not be repaired they gave me a gift card for FULL retail value so I could purchase a new one!! How cool is that!!

Michael Kors does not even come close..That speaks volumes to me as a consumer! STAND behind your product...

Product or Service Mentioned: Michael Kors Handbag.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $179.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

So true about Michaelkors poor quality in trim and handles of handbags / purses. Only had my purse 2 yrs , but carried about 10 times.

Took great care of it as I do all my purses.

Now, the trim is tearing off around the handles, and the handles have nearly broken. No more Michaelkors for me.