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My handbag is only 6mos old & the straps are falling apart. I've tried to contact customer & can't get through.

That should be a red flag to everyone. Not a happy customer!

Michael Kors Cons: Inferior quality, Quality.

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I persisted and got through around 8 am on a Saturday morning. They emailed me the necessary form and instructions within a few minutes, outlining how to return the bag.

I am in the process of sending back back for service or repair. Hopefully this will work out for me.