Not resolved

My experience with Michael Kors has been a nightmare... one of the links that attaches the handle to the bag slips out and my bag falls off my shoulder constantly !!!!!

In essence, during my communication with representatives the repairs will not be covered by the company. The problem is not a wear and tear problem; it's a manufacturing one. Unfortunately the purchase was a cash transaction so I don't have the receipt. There are other issues with the product but the handbag falling off my shoulder is the worst!!

The middle links on each side of the strap which are wrapped in leather are unraveling. The puller for the zipper became detached. The representatives are claiming that the product is no longer under the one year warranty. That would inherently imply the the product is only good for 1 year!!!

I say so because if regardless if the defect a manufacturing one the company does not care. Obviously the company does not care about the consumer and their hard earned cash!!!

Product or Service Mentioned: Michael Kors Handbag.

Reason of review: Bad quality.

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