Apparently, I purchased a tote bag 1 1/2 year ago made by Michael Kors and the strap handles began to break within the 1st year. I contacted Michael Kors customer service and they directed me to another source whom will replace the handles for $75.00 which is not worth it since the bag only cost $300.00.
I was appalled by the way customer service wouldn't even consider to help. I had to order leather straps from Ebay for $25.00 to replace a MK hand bag strap. I am disappointed with MK customer service dept. I will recommend you never purchase bags by MK due to the fact that the handles don't even last a year.
Either the sewing strings rip off or the leather breaks easily.
Product or Service Mentioned: Michael Kors Handbag.
Reason of review: Bad quality.