Michael Kors - Review about Cleaner Conditioner from Charlotte, North Carolina

187 of 239 Michael Kors reviews

I used your cleaner conditioner..it did not clean my straps if any thing it made them darker and it now has a dry feel to it..I have called the MK store and Belks where I purchased the bag and I am not pleased..I don't feel that with using ur cleaner that my straps should have changed color n become dry.

I am not pleased at all n I love my bag..I got some BS excuse about some "patina" which made no sense.A cleaner is a cleaner..it should have cleaned my bag not dry it out n make it dry.

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Customer service
Warranty

Reason of review:
Damaged or defective
Product or service
Cleaner Conditioner
Review category
Shopping
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Anonymous

Aug 24, 2015 #1023885

You should never use leather "conditioner" it causes exactly what you have described. depending on the type of leather, way it was tanned etc. it can look nicer for a while then fall apart/dry out/crack/rot.
The best way to treat leather is not get it dirty/dry/damaged in the first place with proper handling.

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Anonymous

Aug 26, 2015 #1024946

Thanks for the info but I used the cleaner because this is what I was told to do by the Michael Kors rep... I'm over it now...I still carry it from time to time n I've noticed other ppls bags like mine have tht same issue...I have other MK bags I just watch how I handle the straps that r light colored. Thanks again!!

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