Michael Kors - Review about Handbag from Kitchener, Ontario
I have a problem with a handbag that I purchased last year in October ( it's still under 1 year warranty). I didn't wear it too often but about a month ago, after I used it for a week, a hardware came out and the handle as well. I traveled to the closest store (115km), they sent it for repair. After 1 week I went back to the store to pick it up. Guess what!?! After 2 DAYS, another hardware came out and the same story.
I called MK customer service in USA ( I'm from Canada but I purchased the bag in Niagara Falls US side. Receipt is from US). They gave me Canada customer service phone #. Called over 15 times, nobody answers, just a robot asking to leave your phone# and they will call you back. NOBODY CALLED ME BACK!!!
Yesterday I called again Customer Service US, they said they will help me. They opened a case, gave me the number and told me to wait for their email and then to reply with photos. NEVER GOT THE EMAIL.
I started a live chat on MK website and the lady gave me the email address where to submit my issue: email@example.com
Never got anything from them! I sent them 3 emails and nothing!
I wrote them on Facebook , nothing!
I never imagined they have POOR QUALITY MERCHANDISE
AND POOR QUALITY CUSTOMER SERVICE!!!
This is the truth!
The hardware that first broke was grossly repaired. Watch the photo!
I will never buy MK again , and I will advise my friends to avoid this brand as well!!
I have Coach handbags that I used for more than 2 years and they are in perfect shape. Burberry as well. I supra estimate MK thinking is same quality!
More Review Details
- Product or service
- Review category
- Footwear and Clothing
You May Also Like
- "Had purchaised a MKon 2.10.15 which the very next day wasnt working ! I went to ETHOS for replacement bcz i cant accept it which has stopped working the very next..."
- "I received a handbag as a gift. After about six months of off and on use (I rotate my bags). The coating on the metal handle began to chip. ..."
- "I ordered product Flex Leather High Heel online when my product arrived the shoes were Patent Leather.I called 866-709-5677.The so called Michael Kors Representative stated that I would get a..."
- "A vacation was booked through your agency for six people, where each name was provided using each ones passport surnames, five under "Ramirez" and one under "Chavarria". Our confirmation email..."
- "Waited over a month because I wanted a QUALITY job done. SOmeone who takes care of your property and does a good job. Not a drive by price..."
- "Tracy Drott Agency Owner 210.319.7218 12540 Bandera Rd. #209 Helotes, TX 78024 My name is Hung Tran. I purchased Allstate auto insurance policy thru Tracy Drott, an agency owner located at 12540 Bandera Rd. Ste...."
- "We have two pieces of 30" Samsonite spinner luggage in the fall of 2010. This luggage has been fantastic. I could not tell you how many trips they have been..."
- "I have took brand new merchandise to cash america in oak park and they ask for ID. they have a fake website they use to compare prices and the prices are always..."