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My daughter bought me a wallet for Christmas this year we followed the return instructions that were provided with the gift we had filled it out where as the gift card was being sent to me so I could use that to purchase something else online what happened is they sent...
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1.0
#1173012
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I have been trying to deal with Michael Kors since beginning of December, 2017 in regards to a piece of trash coat I bought and could never wear due to the poor quality of the liner and zipper. They say they warranty everything, however, I have been corresponding with...
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1.0
I didn't like
  • Customer service
#1168245
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Bought something online in 2016 and returned part of the order. It’s 2018 and never got the refund. Called and emailed Michael Kors numerous times, only got fooled again and again. They always ask you wait for 3-5 business days and never solve any issue. This is the...
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Anonymous
ChristinaMitchell1

This is happening to me right now!! Money gone and no product and no help

Anonymous
Nadda

If you have your tracking #, or receipt showing you shipped it back, call your credit card company. Usually they will refund it for you. If you read the fine print on your cre...

1.0
#1165203
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Michael Kors Bags are Trash
Michael Kors Bags are Trash
Michael Kors Bags are Trash
1/3

Michael Kors Bags are Trash

Michael Kors
#1171866
1.0
Details
I bought a bag not even a year yet Bag is tearing up! When u call them they ask you to take all these pics and weeks later they determine you need to send them the bag!! Poor poor customer service!!! I use to live for his bags but please not anymore. I think Brahmin bags are way better
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Customer service
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Michael Kors - Bad gym shoes

Michael Kors
#1171013
1.6
Details
I bought a new pair of gym shoes on dec 23. Now the leather is starting too come off. After paying 135.00 what can we do it is all bs
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Layout of Store
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Michael Kors - Rude customer service representative

Michael Kors
#1170038
1.0
Details
He wanted me to call ups
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Customer service
Michael Kors - Slow and unsatisfied
Michael Kors - Slow and unsatisfied
1/2

Michael Kors - Slow and unsatisfied

Michael Kors
#1164666
3.1
Details
The wristlet handle broke and I asked to buy replacement or have warranties. as I asked in December they finalized reply in January say warranty won’t cover. If they replied in December it was within year I’ve asked four times to purchase strap. No answer
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
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A few weeks ago I was in your Polo Park store here in Winnipeg and fell in love with the Wool Blend Officers Coat in Royal Blue. They didn’t have my size but told me there were a lot available on line. I came home and ordered both a dress and the coat. It wasn’t until...
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1.7
I didn't like
  • Terrible terrible customer service
#1163334
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I visited the Cheshire oaks store on the 2/01/18 with my Christmas money. I purchased a bag which was sold to me as a whole with a Pom Pom keyring on on sale for £72. There was no separate tag on the bag for the keyring, it was the same colour as the bag and there were...
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1.0
#1160459
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I had the worst experience at the store at the summit in Birmingham. I purchased a watch and the manager took some links out of it so it would fit. I got home and realized I didn’t much care for it as the face was really small so I went back 2 days later to exchange it...
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2.4
I didn't like
  • Attitude and dishonesty
#1159933
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Michael Kors - My purse falling apart
Well I bought my purse on November the 11,2017 and it is already coming apart. On the bottom of it, the leather stripping has been ripping off. I understand it has been a little over a month for the 30 day refund but what makes me so mad is they want me to send in the...
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1.1
#1157869
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Michael Kors - Faulty craftsmanship
Well I bought my purse on November the 11,2017 and it is already coming apart. On the bottom of it, the leather stripping has been ripping off. I understand it has been a little over a month for the 30 day refund but what makes me so mad is they want me to send in the...
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1.4
#1157725
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I purchased a pair of shoes from Perimeter Mall in Ga. The shoe didn’t fit, so I bought them along with my receipt back to the store. They didn’t have the size I wanted, so they end up calling a store in Florida. I paid for two day shipping. Two days past, still no...
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1.0
#1156437
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Contact Michael Kors

Mailing Address:
Michael Kors
Michael Kors 11 West 42nd Street
New York, New York 10036
Phone:
(800) 908-1157
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In June, I purchased about $800 worth of merchandise for myself and family that we were planning to visit. I fell in love with a purse, bought it two months after the purchase the strap became detached. I went back to the Carlsbad outlet, the store manager as always...
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1.0
I didn't like
  • Poor guality
  • Lack of concern and service
  • Customer service
#1156035
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