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I purchased a handbag and a pair of shoes for a wedding this weekend. I received a black backpack instead. After speaking with customer service not once but twice i got no where. They advised me once they saw that i sent back the other item, they would contact the...
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Anonymous
Anonymous

Update- I had a customer service rep call me- told me she would process the reorder for the same items with a 15% discount. Never received the order and was actually charged m...

#1348401
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I purchased Runway Two-Tone Samrtwatch on 8/22, On their site it stated will be shipped on or before 9/3. 9/4 I was waiting for them to contact me (email) and update with my order, didn’t hear any from them so I emailed and called them. And now I was told it will be...
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1.0
#1347286
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Order the Rhea Mini Logo Backpack and when I received it was clearly used, it was shipped in a small box dented open it up was wrapped in a plastic bag not their usual one with the mk on it clearly nothing was securely wrapped around the item with marks and...
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1.7
#1343000
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Michael Kors - Handle latches have picked several of my shirts.

Poor design. Most styles have the handle latches. Purse has held up, despite it ruining many shirts.
#1336938
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My watch was purchased May 9, 2018 in a Michael Kors ("MK") retail store in Yonkers, NY. The orig. price was $250.00, however but it was purchase for $187.50 (204.14 w/tax). I am assuming the sale was for the upcoming Mother's Day. The gold color watch started to...
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#1335084
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I returned 2 items that I bought on Michael Kors website using the return labels that they provided inside the box. USPS guy collected the packages, scanned them and off they went. It has been more than 3 weeks and I still have not received any refund in my account. I...
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3.2
#1334303
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Michael Kors - Damaged purse

Small ink mark on my purse. Went to clean it off and it faded a big spot
1.0
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Discounts and Special Offers
Diversity of Products or Services
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#1330878
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Michael Kors - Stressful at best

Had to return entire wristlet just for them to clip another wrist strap on the item. Why not just send the broken strap and send me replacement? Snap old off, snap on new. DUH! Shrug
2.1
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Style and Design
Value for money
Website
#1329227
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Michael Kors - Refund
Michael Kors - Refund
I am writing to express my concerns about a recent incident I experienced at your store. I would like to bring to your attention the fact that I received extremely poor customer service during my last shopping at your Michael Kors store in (Upper Canada Mall,...
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1.0
I didn't like
  • Rude customer service
  • Lack of follow up
  • Lack of concern and service
#1316485
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Contact Michael Kors

Mailing Address:
Michael Kors
Michael Kors 11 West 42nd Street
New York, New York 10036
USA
Phone:
(866) 709-5677
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Michael Kors - Worst I have ever seen!!!!

Customer reps can not even give you a phone number for corporate! Will never spend another cent for any of their products!
2.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Style and Design
Value for money
Website
#1310681
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