Anonymous
map-marker Carmel, Indiana

No help regarding watch night a your store? Keystone mall, havnt heart all 2 weeks, call me 317 727****

Never have worn this watch, the face is too big, like to get a new one. Like The Leicington stule, what I prefer
View full review
Michelle P Qej

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purse straps are tearing and wallet is also tearing

Michael Kors - Purse straps are tearing and wallet is also tearing
Michael Kors - Purse straps are tearing and wallet is also tearing - Image 2
Michael Kors - Purse straps are tearing and wallet is also tearing - Image 3
Michael Kors - Purse straps are tearing and wallet is also tearing - Image 4
Michael Kors - Purse straps are tearing and wallet is also tearing - Image 5
Cant get a hold of customer service. I have only had the purse about a year and it started tearing on the wallet and on the straps.
View full review
Loss:
$200
Pros:
  • Nice looking bag
Cons:
  • Poor quality leather backpack with no repair or refund

Preferred solution: Full refund

User's recommendation: Not good quality

Featured
Zyair Mzm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Poor Quality Materials Used / Poor Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Michael Kors - Poor Quality Materials Used / Poor Customer Service
Michael Kors - Poor Quality Materials Used / Poor Customer Service - Image 2
Michael Kors - Poor Quality Materials Used / Poor Customer Service - Image 3
Michael Kors - Poor Quality Materials Used / Poor Customer Service - Image 4
Purchased (1/2022) Silver Glimmer low heel pumps and worn x3. Inside of shoe peeling and cracking. Customer support reply, "no receipt you can send them for repair and your own expense." I submitted photos showing the bottom of the shoe with no wear.
View full review

User's recommendation: Caution before buying Michael Kors shoes

Resolved
Shneur Okr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Resolved: Doble cobro

Michael Kors - Doble cobro
Michael Kors - Doble cobro - Image 2
Me dijeron que había un error en la página web y que no se me cobraría el pedido y que lo intentará más tarde, lo volví a pedir y me hicieron el cobro 2 veces
View full review
Margaret B Egu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No response after sending 3 emails

Michael Kors - No response after sending 3 emails
Michael Kors - No response after sending 3 emails - Image 2
Michael Kors - No response after sending 3 emails - Image 3
I purchased a Michael kors handbag in England in June 2023 and now the handle is breaking, I have sent pictures and my Amex receipt for the purchase 3 times, I have phoned and have still not received any help at all! Their bags are not cheap, well at least not for the regular working class. I just want my bag replaced.
View full review
Loss:
$150
Pros:
  • Nice handbags
Cons:
  • No help if they break after only 6 months

Preferred solution: New bag

Shneur Okr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Doble cobro

Michael Kors - Doble cobro
Michael Kors - Doble cobro - Image 2
Cuando realice mi pedido me dijo la página web que había un error que lo intentará más tarde, lo intente y se me hizo un cobro d9ble
View full review
jessica c Iqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Sharp object sewed into the lining cut me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Michael Kors - Sharp object sewed into the lining cut me
Michael Kors - Sharp object sewed into the lining cut me  - Image 2
My jet set travel purse for my cell phone and cards has something very sharp and it sliced my finger. This was a gift from my best friend so I don't know where it came from.
View full review
Madhu P Zqm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker El Dorado Hills, California

Shoes

Michael Kors - Shoes
Michael Kors - Shoes - Image 2
Michael Kors - Shoes - Image 3
Ordered the Michael kors poppy color block logo sneakers on August 27 th which I received in September.After wearing it for couple of times I saw that the logo is pinching the leather in front of it and ripping the leather so I called and complained it to Michael kors customer service . But they are not acknowledging the defect in design and not ready to help me in this . Really had very bad experience with the customer service on this .
View full review

User's recommendation: Please don’t get this sneaker for sure

Marcia P Pya

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Onlinei was not able to talk to anyone at customer service. order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Need some resolution on the process of returning an item that is malfunctioned at the time of delivery.
View full review

Preferred solution: I need to know if I can return the boots at one of your local stores.

User's recommendation: Get some real humans on the phone

Alexiana Ikz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund of a new unused item

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No only for the refund a customer needs to wait 14 working days not early despite there is said at the policy that it will take UP TO 14 working days. Then they will send an email to you to "start investigation" and "do it manually" and it will take another 3 -5 working days if not longer. So easily they take money for purchase, and so they extremely slowly are ready to give a refund despite of customer rights
View full review
Cons:
  • Uncertain situation with refund
  • Chase for refund

Preferred solution: Full refund

User's recommendation: Please do not! I have got another bag of them. But I do not want to wear it after my experience with their company and customer service

Anonymous
map-marker Bella Vista, Arkansas

I buy a purse in Dillars and it was expensive and one of the handles broke up.

Michael Kors - I buy a purse in Dillars and it was expensive and one of the handles broke up.
Is my first s brand purse and I feel so bad because is so expensive please how can you help? I dont have the receipt with me because I buy the purse last December thats why I want to know is I have any warranty directly with the company and how I supposed to know or any phone number that I can call the company.
View full review

User's recommendation: I love the brand so pretty

Megan C Xkp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Orlando, Florida

I send my MK watch for repair since 2023 and up to now I

Michael Kors - I send my MK watch for repair since 2023 and up to now I
Michael Kors - I send my MK watch for repair since 2023 and up to now I - Image 2
Michael Kors - I send my MK watch for repair since 2023 and up to now I - Image 3
I have sent my MK watch to repair since 13 August 2023 I have get emails about the company FG cannot repair my watch them did issue me a replacement gift card which I tried to download the and I never got it to download I called back FG many times to let them know and I still cant get my matter resolved any way at this moment I cant trust MK anymore I need my money back instead of the gift card
View full review
Evon L Ymj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Shoes ordered was un laced as if someone had tried on them was not placed in box neatly also watch was just thrown in box . Neatness iplace a very-important part with me.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Michael Kors - Shoes ordered was un laced as if someone had tried on them was not placed in box...
Handle my shipped product with care and neatness!!! Such as laced up shoes , tissue placed in shoes for supporting shape. Watch was also just thrown in the box .
View full review

Preferred solution: Redelivery of products.

User's recommendation: Too make sure items is handled with care and not just thrown in the box!!!

Lorraine D Sjs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

FAULTY MATERIAL USED IN MICHAEL KORS SHOES

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
FAULTY MATERIAL USED IN MICHAEL KORS SHOES
FAULTY MATERIAL USED IN MICHAEL KORS SHOES - Image 2
FAULTY MATERIAL USED IN MICHAEL KORS SHOES - Image 3
Updated by user Oct 20, 2023

They never contacted me They do not care about their customers.

Original review Oct 13, 2023
I purchased a pair of GOLD METALIC Michael Kors shoes in April 2023 for my daughters wedding on Oct. 1 2023.
I never wore them until THE WEDDING DAY ON Oct.

1 for 1/2 hour. All the gold metalic is coming off of the shoes. I filed a complaint with Michael Kors and sent pictures of all the gold coming off the shoes. Michael Kors said it is over their 3 month guarantee period.

This is ridiculous, they used faulty materials. They should take responsibility for their merchandise and I should be compensated for the purchase price since I can not wear them.

I wrote to them 5 emails and complained to the BBB but they won't do anything. DON'T BUY MICHAEL KORS PRODUCTS
View full review
Cons:
  • Micheal kors used faulty materials

Preferred solution: Full refund

User's recommendation: DON'T BUY MICHAEL KORS PRODUCTS

Resolved
Mose Knx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Resolved: It’s so difficult te reply to Michael Kors e-mail. No e-mails are sending, they return back to me.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I solve my problem calling Michael Kors, because It was impossible to send them e-mail. Except this problem, I like Michael Kors.
View full review

User's recommendation: I like Michael Kors

Crystal S Iik
map-marker Lahaina, Hawaii

Order coat

Michael Kors - Order coat
Tried to order a code they sent me a link it wouldnt open they sent me another link and it still wont open. This has been really hard. I just want to order that Michael Kors trenchcoat.an a umbrella Ive been working since last year and because of my job I cant make it into the store but Ill probably just try this weekend. I hope they still have it. I just wanted to order it from the store because Jamie is a awesome sales person. Ive never felt so comfortable walking in the door. Ive been living here in Seattle for two years and shes always gave great customer service kudos
View full review

Preferred solution: Price reduction

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article