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Purchased handbag less than 6 months ago, stitching on both handles came undone, unable to use bag. Contacted MK customer services over 5 weeks ago, now 18 emails later, with poorly written replies which clearly haven't been read, they repeatedly asked for information...
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1.9
I didn't like
  • Customer services
#1396021
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Michael Kors - Terrible customer service

I purchased a item on clearance that I didn’t know was an item on clearance, they explained that I could not return the item because it was clearnece and I had no idea that the item was like that. No one said anything that I could return a clearance item.
#1384427
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Michael Kors - Poor customer service

Terrible customer service over the phone as well
1.4
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Style and Design
Value for money
#1384424
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A Michael Kors purse I bought in February broke on the strap right where there is *** to adjust the strap if needed. After spending several hours on the phone with customer service for several weeks, sending in invoices (proof of purchase), sending images of the bag,...
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1.2
#1376592
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Michael Kors - Purse in store

They put the wrong e mal in for me so we can not pull my receipt to return my purchase. This is not my fault . Been trging to return for server months now . Please gelp me with this.
1.0
Details
Service Scheduling
Staff
#1369011
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I placed an online order for two pairs of shoes on September 17, 2018 my bank authorized the payment September 18, 2018. Michael Kors did not send me the usual transaction confirmation which I found strange. I called their CS Department twice and am being told that...
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#1365314
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I purchased a handbag and a pair of shoes for a wedding this weekend. I received a black backpack instead. After speaking with customer service not once but twice i got no where. They advised me once they saw that i sent back the other item, they would contact the...
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Anonymous
Anonymous

Update- I had a customer service rep call me- told me she would process the reorder for the same items with a 15% discount. Never received the order and was actually charged m...

#1348401
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I purchased Runway Two-Tone Samrtwatch on 8/22, On their site it stated will be shipped on or before 9/3. 9/4 I was waiting for them to contact me (email) and update with my order, didn’t hear any from them so I emailed and called them. And now I was told it will be...
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1.0
#1347286
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Order the Rhea Mini Logo Backpack and when I received it was clearly used, it was shipped in a small box dented open it up was wrapped in a plastic bag not their usual one with the mk on it clearly nothing was securely wrapped around the item with marks and...
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1.7
#1343000
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Contact Michael Kors

Mailing Address:
Michael Kors
Michael Kors 11 West 42nd Street
New York, New York 10036
USA
Phone:
(866) 709-5677
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Michael Kors - Handle latches have picked several of my shirts.

Poor design. Most styles have the handle latches. Purse has held up, despite it ruining many shirts.
#1336938
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