Michael Kors
Michael Kors Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Michael Kors has a 2.2 star rating from 432 reviews; consumers are mostly dissatisfied and 40% would likely recommend. Rating distribution shows 71% unfavorable and 12% positive. Reviews note high price level and frequent issues with exchange, refund and cancellation policy.
Positive Feedback
Some customers like the products and report satisfactory service experiences; a few reviews praise helpful, polite agents and resolved issues. Michael Kors reviews occasionally highlight product design and style appeal.
Negative Feedback / Risk Areas
- Repeated reports of poor customer service and unreachable support.
- Frequent refund, return and exchange problems with customers asking for a refund.
- Lost or undelivered packages and shipping errors.
- Quality issues such as straps tearing, damaged handles, and faulty watches.
- Billing and payment errors during checkout.
Key Takeaways for Future Customers
- Expect mixed product quality; inspect items on arrival.
- Be prepared for potential delays getting refunds or exchanges.
- Track shipments closely and document delivery issues.
- Consider payment protections for high-priced purchases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Michael Kors has a 2.2 star rating from 432 reviews; consumers are mostly dissatisfied and 40% would likely recommend. Rating distribution shows 71% unfavorable and 12% positive. Reviews note high price level and frequent issues with exchange, refund and cancellation policy.
Positive Feedback
Some customers like the products and report satisfactory service experiences; a few reviews praise helpful, polite agents and resolved issues. Michael Kors reviews occasionally highlight product design and style appeal.
Negative Feedback / Risk Areas
- Repeated reports of poor customer service and unreachable support.
- Frequent refund, return and exchange problems with customers asking for a refund.
- Lost or undelivered packages and shipping errors.
- Quality issues such as straps tearing, damaged handles, and faulty watches.
- Billing and payment errors during checkout.
Key Takeaways for Future Customers
- Expect mixed product quality; inspect items on arrival.
- Be prepared for potential delays getting refunds or exchanges.
- Track shipments closely and document delivery issues.
- Consider payment protections for high-priced purchases.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newland, North Carolina
I'm trying to replace two red straps on a pocketbook, but you have no place for me to get in touch to have these replaced or talk to anybody your system does not help at all
We need a replacement of two straps on one of your pocketbooks. It's a red pocketbook that has the emblem MK hanging on the right side.
These straps are red and they're very small in width, but the length is for your shoulder. I would like to send you a p.
Preferred solution: We would like to be able to replace the straps on the picture that I sent you thank you very much we do not want to have to replace the pocketbook just because of the straps.
User's recommendation: This is the same pocketbook that my wife has we're trying to replace the straps. We love the pocketbook. The straps seem to show where And would like to replace them. Thank you for your help and I hope that you'll be able to resolve this problem for us. If you call me just leave a message and how I can get back to you personally thank you Richard Allen.
Horrible customer service. The chat went. O where and after 12 minutes the person asked me for the product number out of the blue. We were chatting in regards to the promo code not an item
I was very displeased and concerned about the customer service and respect that I got as a customer. I was told the service bot would connect me to a live representative.
When the representative got on the phone, they were horrible; they had no idea what I was talking about. Furthermore, after twelve minutes of chatting, they asked me for a product number. We weren't even talking about products.
We were talking about a promo code. I've attached a screenshot for your review.
Preferred solution: Where's the promo code? And now shouldn't it be a bit more to regain my customer buying power
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong address
Im not pissed its just wrong address on your side . The person I spoke too said hes Will cancelled and I will reorder thats all , Im not mad I dont know I hit the wrong button to call I guess Im not abused customer
User's recommendation: I’m still recommended and I will still order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
A mistake was made in your end and l was told that it could be corrected and l had to reorder it
U service sucks!!! To have reorder the item that was ordered in with 15 minutesin finding the mistake
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI received a empty box I wanna know where is my stuff
Tell the people to stop stealing or not fulfilling people's orders. This makes the second time this has happened.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cairo, Cairo
Order lost
Rude customer service
Refused to refund my money and didnt open claim with ups.
*** this brand i expect another treatment
Preferred solution: Full refund
User's recommendation: Don’t buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo delivery
Ups says delivered has picture of whatever it came in and me or no one in home received remind you always someone home. Why didn't they knock and attempt to deliver the right way
User's recommendation: Don't order from mk
Michael Kors - Review in Fashion category
It has some damaged parts on my bag on the backpack from one to From the handles from the top handle and the shoulder straps. Theyre all cracked on the back. Im gonna send the pictures of it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Excellent customer service skills
Very nice and pleasant to understand and speak clearly. I was so pleased that my issue was resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken wrist band
I was disconnected from the telephone I was transferred then the phone hung up on me. Next time be more courteous
Preferred solution: A new wrist band
Atlanta, Georgia
Need to ask about a zipper for a pair of Michael Kors boots
I am not, I repeat I am not a pissed customer. Actually I'm a satisfied customer. And all was taken care of.
User's recommendation: Keep up the good work.
Topeka, Kansas
A return
The bag is to large. I would like to return it.
I do not have an account. But did order the item trough the web site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment error
I saw one price, but they charged another. Nothing; this was the first time I had an issue that wasn't resolved.
Preferred solution: Price reduction
User's recommendation: I've tell to continue 2 buy i just got a purse last week & will continue 2 buy if I see something I like
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
Trying to find out when my refund would be issued on merchandise that's been returned and received to micheal kors. To no avail.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStraps on purse ars ripping apart
Have a voicemail to leave a message so they can call you back. Please give me a call back at 251-423-****.
I'd be very grateful; this situation needs to be handled in a timely manner.
I paid too much money for this to have happened to my purchase with your company. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive my purse
My purse was stolen. I received a picture that it was delivered, but when I checked, it was not there.
About
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Michael Kors is a fashion designer whose office is based in New York City. He is best known for designing classic American sportswear for women. Kors had an affinity for fashion since he was very young. His mother thought it might have had to something to do with the fact that he was exposed to the apparel industry through her modeling career. As a teen, Kors began designing clothes and selling them out of his parents' basement, which he renamed the Iron Butterfly. In 1977, he enrolled at the Fashion Institute of Technology in New York City. Currently Michael Kors designs women apparel, shoes, handbags, accessories, jewelry, gifts, as well as stuff for men. Among the awards of Michael Kors are 1999 CFDA award for womenswear designer of the year and 2003 CFDA award for menswear designer of the year.
Michael Kors is ranked 64 out of 527 in Fashion category
Canada, USA, Other
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