Michael Kors Reviews and Complaints
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Michael Kors - Don't pay full price
I love the look of most Michael Kors items, but the quality is truly lacking, especially shoes. I bought boots that I wore 4-5 total before the season changed. In that time with gentle wear, the material is creasing, peeling and faded, and the material on the heels is soft and starting to crumble. I expected more, especially for the cost!
Review
Product
Michael Kors Boots
Reason of review
Bad quality
Loss
$149
Preferred solution
Full refund
Michael Kors in Clinton Township, Michigan - Carefully view what you buy online, try the handbag out first with all the tags inside. They may look good but aren't very functional.
Hi. I purchased a MK hobo bag at Macy's. It looked fantastic online. I received and it seemed fine. I cut the tag out and put my wallet, makeup etc in the purse. It only has one snap in the middle to close. This was not apparent online when I bought it. Anyway, the purse always opens up, completely revealing everything in my purse and leaves it open to theft and things dropping out of it. Is there any way you can help me or replace it with another bag? Or possibly repair it or add some snaps for closure or a zipper? Any help would be appreciated! Thank you, Kiersten Robison
Review
Product
Michael Kors Handbag
Michael Kors - I would like to have my handbad replaced with another type. I would not like the one I have now.
My handbag is less than a year old and the handle is raveling (threads are hanging), the leather or vinyl is splitting on both sides at the top and it is not holding up like the black one that I have. I have the black one for several years.
Review
Product
Michael Kors Handbag
Reason of review
Bad quality
Michael Kors - DONT BUY
I ordered a purse off this sight and while I was in the checkout process, the price Changed but they still took the money off my card and ask for me to pay the remaining as well. So I wanted to cancel the whole transaction and I have been getting the run around for TWO MONTHS on my refund! I really think this is a scam site.
Review
Product
Michael Kors Handbag
Cons
- Crooks
Reason of review
Return, Exchange or Cancellation Policy
Loss
$106
Preferred solution
Full refund
Tags
Michael Kors - Damage to handbag!
I purchased a handbag less than 6 months ago and the strap is torn. I need it repaired. Please contact me via phone 2256146050 or via email coxejordan7@gmail.com. My name is Jordan Coxe. I really want to use my purse again. So please get back with me ASAP!
Review
Product
Michael Kors Handbag
Pros
- Overall i like michael kors
- Great compartments and hardware
Cons
- Poor quality of purse
- Snaps do not hold the purse closed unable to use
Reason of review
Bad quality
Loss
$858
Preferred solution
Deliver product or service ordered
Tags
Michael Kors - Back pack purse wire cording is coming out at bottom. I have not even had the purse a year.
Nothing abnormal happened. I had the same purse for years before I bought this one.
Review
Product
Michael Kors Handbag
Reason of review
Bad quality
Michael Kors in Deerfield, Illinois - Just horrible.
called customer service twice. the first person I spoke was extremely rude. I called again and was put on hold for a long period. he was extremely helpful and tried to connect me with someone and was put on hold for fifteen minutes. I don't think I will purchase another Michael kors item. I was a good customer but not any more, shame, shame on Michael kors!
Review
Service
Michael Kors Customer Care
Michael Kors - Very unhappy
Update by user Nov 02
Called Michael Kors, tried to resolve the issues, escalated to management. Same response.
Original review posted by user Nov 01
I bought a pair of tennis shoes and after a few months they both were worn out. Don't think that Michael Kors is any different that any other cheap brand. I called customer service and asked for a replacement and they denied.Review
Reason of review
Bad quality
Loss
$90
Preferred solution
exchange.
Michael Kors - Bought a smartwatch and its not working
Watch did not charge when I put charger to it
Review
Product
Michael Kors Smartwatch
Reason of review
Warranty issue
Loss
$2
Preferred solution
Send it back
Michael Kors - Bought a smartwatch and its not working
Put charger on watch and did not charge watch no power to watch
Review
Product
Michael Kors Smartwatch
Michael Kors - Watch under warranty not working
The watch just quit wirking. Will only give me a black screen.
Review
Product
Michael Kors Watch
Reason of review
Good customer service
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