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I am Brazilian and travelled to NY some weeks ago and I bought two smart watch at your store at November 13th, paid half in cash and half on credit card. The 2 smart watch were gifts and because of that I didn’t open the box, that came closed to Brazil. Upon arriving...
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Company wrote 0 private or public responses to the review from Dec 04.
1.5
#1415003
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Michael Kors - Handbags and clothing is defective

try contacting the headquarters they never answer the phone left several vm ... no call back wear the clothing once and rip off how embarrassed for me... the bags is no good ..........
Company wrote 0 private or public responses to the review from Dec 03.
#1413996
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Bought the crossbody Michael kors purse on cyber Monday 11/26/18 for $148.80 thinking I was getting a good deal, because you always hear that is the day to get the deals. Two days later the purse is $111.60 I will Never buy on cyber Monday for Michael kors. I feel I...
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Company wrote 0 private or public responses to the review from Nov 29.
Anonymous
Angie1

Call Macy’s customer service. I had two items from cyber Monday that went on sale and I called yesterday to inform them. They deducted the difference on both. These were not M...

#1411061
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Due to the Canada Post backlog, I phoned and asked if an item I ordered 3 days ago could be picked up in store instead. Because the item was sitting in the Michael Kors warehouse "waiting". MK said no. I reached out via online messaging service, MK said no, so I asked...
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Company wrote 0 private or public responses to the review from Nov 28.
1.3
I didn't like
  • Do not permit changes to orders
  • Being laughed at when speaking to a manager
#1409965
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Michael Kors - A 5 cent pin

I don’t have much money but wanted a mk watch I saved every dime to get it and the pin came out of the band can’t get the 5 cent pin without sending my watch out to get fixed and I’m in Canada so maybe 2 months and lots of money. Are you kidding me I could fix it myself with a new pin. Boo mk never again
Company wrote 0 private or public responses to the review from Nov 28.
#1409910
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Purchased handbag less than 6 months ago, stitching on both handles came undone, unable to use bag. Contacted MK customer services over 5 weeks ago, now 18 emails later, with poorly written replies which clearly haven't been read, they repeatedly asked for information...
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Company wrote 0 private or public responses to the review from Nov 08.
1.9
I didn't like
  • Customer services
#1396021
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Michael Kors - Terrible customer service

I purchased a item on clearance that I didn’t know was an item on clearance, they explained that I could not return the item because it was clearnece and I had no idea that the item was like that. No one said anything that I could return a clearance item.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 17.
#1384427
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Michael Kors - Poor customer service

Terrible customer service over the phone as well
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 17.
1.4
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Style and Design
Value for money
#1384424
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A Michael Kors purse I bought in February broke on the strap right where there is *** to adjust the strap if needed. After spending several hours on the phone with customer service for several weeks, sending in invoices (proof of purchase), sending images of the bag,...
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Company wrote 0 public responses to the review from Oct 08.
1.2
#1376592
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Contact Michael Kors

Mailing Address:
Michael Kors
Michael Kors 11 West 42nd Street
New York, New York 10036
USA
Phone:
(866) 709-5677
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Michael Kors Products and Services

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Michael Kors - Purse in store

They put the wrong e mal in for me so we can not pull my receipt to return my purchase. This is not my fault . Been trging to return for server months now . Please gelp me with this.
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 29.
1.0
Details
Service Scheduling
Staff
#1369011
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