Michael Kors Reviews

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Shoes sent used

Michael Kors - Shoes sent used
Michael Kors - Shoes sent used
Michael Kors - Shoes sent used
Michael Kors - Shoes sent used
Michael Kors - Shoes sent used
I have received my shoes in disgusting condition, I paid for brand-new shoes, and I was sent shoes with wrinkles from usage and *** on the bottom. This is absolutely unacceptable and I demand a refund, and an apology
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ID
#2232201 Review #2232201 is a subjective opinion of poster.
Product
Michael Kors Sneakers
Pros
  • Beautiful products
Cons
  • Lack of care
Preferred solution
Full refund

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New Reviewer

To see how to replace my bag.

Mi bolsa se daño y quiero ver como arreglarlo que ellos me dijieron caundo lo compré que te lo arreglan
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ID
#2879440 Review #2879440 is a subjective opinion of poster.
Location
Santa Rosa, California
New Reviewer

Order

Order not arrived Order order order prefer order oorefro orde ore or. Gogfvshjfhjvfdhjjhgdghjjjbbvfsg

User's recommendation: 7.

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ID
#2876625 Review #2876625 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

I have an order I would like to return

I purchased a purse and I never used it because I found another one that I preferred. When I purchased the purse I was not aware that I only had 30 days to return it from the date I made the order if I was not satisfied. It 's very disappointing to know that when it takes a least 7 days before receiving your order. Now I stuck with a purse that I don't want. I will not be ordering from Michael Kor again
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ID
#2822552 Review #2822552 is a subjective opinion of poster.
Location
Palm Bay, Florida

Product

They sent me a list of bags to choose from. I picked my replacement bag, then received a email stating the bag was no longer available. They sent a list of the same products to choose from, how can I choose something different if I have the same list
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ID
#2812313 Review #2812313 is a subjective opinion of poster.

Return request approval

I want a call back immediately regarding my bag its being hold due to customs approval I need an immediate call back as my money is being destroyed

User's recommendation: Don’t order from mk official website.

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ID
#2807929 Review #2807929 is a subjective opinion of poster.
Location
Delhi, National Capital Territory Of Delhi

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New Reviewer

Issue with e-gift card

After speaking with a rep to try to resolve this, she indicated a new email would be sent to the verified email; however, the recipient still did not receive the e-gift card. At this stage, I would rather have the company send a physical gift card and I will ensure the intended recipient gets it. Please reach out to me at 520-839-**** to arrange this request. Thanks for your prompt attention to this lingering matter! Terry Love
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ID
#2794520 Review #2794520 is a subjective opinion of poster.
Location
Lorton, Virginia

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New Reviewer

Lost merchandise

Yet again I have not received a follow-up from the company as stated on an email 7/21/21 so, I've file with the BBB

User's recommendation: This business has no integrity and does not stand behind their product or word!

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ID
#2794381 Review #2794381 is a subjective opinion of poster.
Location
Kansas City, Missouri
New Reviewer

Issues with a purse

I was having a problem with a purse that was purchased. The warranty has expired. And the straps are ripping.I could not get a contact number and I have to go through the website. He would not give me a direct number to call. And he also did not explain why I needed to go to another business and stead of through Michael Kors
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ID
#2779343 Review #2779343 is a subjective opinion of poster.
Cons
  • Lack of care
  • Very poor customer service
  • Poor service no value
Preferred solution
Let the company propose a solution

Sunglasses repair

These sunglasses belonged to our daughter that passed away in June 2014. Our grandson gave them to her mother and they have a lot of sedimental value. We are wanting to know if they can be fixed if anyway possible. Please let us know , it would be greatly appreciated. Barbara McConkey

User's recommendation: Michael Kira customer service is great and will try to help.

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ID
#2771883 Review #2771883 is a subjective opinion of poster.
Location
Knoxville, Tennessee

Bad customer service

Paid over $30 for next day shipping. partial order received next day, and rest took 4 days to deliver. They said in their e-mail, unapologetically, that they will refund $15 since only partial order is delayed. For a luxury brand, they don't understand luxury or customer service. only a matter of time that they relaize

User's recommendation: not buy their product.

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ID
#2770994 Review #2770994 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

Broken zipper

They said they could not fix my zipper. With the amount of money that I had to spend on this purse you would figure that it wouldnt break and if it did your company would fix it. The reason I spent so much money on this purse is because I thought it would be a good investment. I was tired of my less expensive purses falling apart. If your company wouldve offered to fix my purse I would be happy to buy more from you. At this point in time I dont plan on wasting my money on Michael Kors.

User's recommendation: Not worth the money.

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ID
#2770324 Review #2770324 is a subjective opinion of poster.
Pros
  • Loved the look and style
Loss
$280
Preferred solution
My zipper fixed at no charge.
New Reviewer

My purse stained my tshirt from vacation

Michael Kors - My purse stained my tshirt from vacation
The strap put a black stain on my brand new t shirt i just got from family vacation with kids to once in a lifetime vacation. Very upset
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ID
#2753364 Review #2753364 is a subjective opinion of poster.
Location
South Carolina, United States
Loss
$30
Preferred solution
Apology

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New Reviewer

Compra

Realicé una compra a través de la página de Kors No veo el número de pedido o cuando llegó me debitaron el dinero de mi cuenta no hay información del producto Necesito ayuda
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ID
#2744814 Review #2744814 is a subjective opinion of poster.
Loss
$68
Preferred solution
Full refund

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New Reviewer

Ordered shoes to small

Michael Kors - Ordered shoes to small
They sent me two different shoes in two different sizes.I called customer service to r to resolve the problem and the customer representative was very rude he just told me to e-mail a picture of the shoes and I would get an e-mail with a case number and once they received the shoes a refund would be made to original form of payment I asked him was there a way I could get a gift card or a credit because the shoes was a gift to me he said no I ask to speak to someone else he stated he could transfer me so hung up and called back and the second representative was more pleasant and absans

User's recommendation: I wouldnt order off the website just go and purchase it from the store.

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ID
#2743789 Review #2743789 is a subjective opinion of poster.
Pros
  • Big discounts
Cons
  • Staff
  • Customer services
Preferred solution
I would like an apology and once the refund has been made I would like to be able to reorder the shoes at the same price and possibly compensation for the inconvenience.
New Reviewer

Not satisfied with service and bag was not delivered

I purchased a bag from the outlet store in foley on May 8 for Mothers Day. When I returned the bag the assistant manager ordered it and processed it from another store and it wasnt delivered and we cant get a refund.

User's recommendation: Don’t make big purchases from this store.

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ID
#2741431 Review #2741431 is a subjective opinion of poster.
Loss
$187
Preferred solution
Full refund

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