Michael Kors Reviews

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Shoes sent used

1.0
Michael Kors - Shoes sent used
Michael Kors - Shoes sent used
Michael Kors - Shoes sent used
Michael Kors - Shoes sent used
Michael Kors - Shoes sent used
I have received my shoes in disgusting condition, I paid for brand-new shoes, and I was sent shoes with wrinkles from usage and *** on the bottom. This is absolutely unacceptable and I demand a refund, and an apology
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ID
#2232201 Review #2232201 is a subjective opinion of poster.
Product
Michael Kors Sneakers
Pros
  • Beautiful products
Cons
  • Lack of care
Preferred solution
Full refund

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To see how to replace my bag.

Mi bolsa se daño y quiero ver como arreglarlo que ellos me dijieron caundo lo compré que te lo arreglan
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ID
#2879440 Review #2879440 is a subjective opinion of poster.
Location
Santa Rosa, California
New Reviewer

Order

Order not arrived Order order order prefer order oorefro orde ore or. Gogfvshjfhjvfdhjjhgdghjjjbbvfsg

User's recommendation: 7.

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ID
#2876625 Review #2876625 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

I have an order I would like to return

I purchased a purse and I never used it because I found another one that I preferred. When I purchased the purse I was not aware that I only had 30 days to return it from the date I made the order if I was not satisfied. It 's very disappointing to know that when it takes a least 7 days before receiving your order. Now I stuck with a purse that I don't want. I will not be ordering from Michael Kor again
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#2822552 Review #2822552 is a subjective opinion of poster.
Location
Palm Bay, Florida

Product

They sent me a list of bags to choose from. I picked my replacement bag, then received a email stating the bag was no longer available. They sent a list of the same products to choose from, how can I choose something different if I have the same list
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#2812313 Review #2812313 is a subjective opinion of poster.

Return request approval

I want a call back immediately regarding my bag its being hold due to customs approval I need an immediate call back as my money is being destroyed

User's recommendation: Don’t order from mk official website.

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#2807929 Review #2807929 is a subjective opinion of poster.
Location
Delhi, National Capital Territory Of Delhi

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Issue with e-gift card

After speaking with a rep to try to resolve this, she indicated a new email would be sent to the verified email; however, the recipient still did not receive the e-gift card. At this stage, I would rather have the company send a physical gift card and I will ensure the intended recipient gets it. Please reach out to me at 520-839-**** to arrange this request. Thanks for your prompt attention to this lingering matter! Terry Love
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#2794520 Review #2794520 is a subjective opinion of poster.
Location
Lorton, Virginia

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Lost merchandise

Yet again I have not received a follow-up from the company as stated on an email 7/21/21 so, I've file with the BBB

User's recommendation: This business has no integrity and does not stand behind their product or word!

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#2794381 Review #2794381 is a subjective opinion of poster.
Location
Kansas City, Missouri
New Reviewer

Issues with a purse

3.0
I was having a problem with a purse that was purchased. The warranty has expired. And the straps are ripping.I could not get a contact number and I have to go through the website. He would not give me a direct number to call. And he also did not explain why I needed to go to another business and stead of through Michael Kors
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#2779343 Review #2779343 is a subjective opinion of poster.
Cons
  • Lack of care
  • Very poor customer service
  • Poor service no value
Preferred solution
Let the company propose a solution

Sunglasses repair

5.0
These sunglasses belonged to our daughter that passed away in June 2014. Our grandson gave them to her mother and they have a lot of sedimental value. We are wanting to know if they can be fixed if anyway possible. Please let us know , it would be greatly appreciated. Barbara McConkey

User's recommendation: Michael Kira customer service is great and will try to help.

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#2771883 Review #2771883 is a subjective opinion of poster.
Location
Knoxville, Tennessee

Bad customer service

1.5
Paid over $30 for next day shipping. partial order received next day, and rest took 4 days to deliver. They said in their e-mail, unapologetically, that they will refund $15 since only partial order is delayed. For a luxury brand, they don't understand luxury or customer service. only a matter of time that they relaize

User's recommendation: not buy their product.

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#2770994 Review #2770994 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

Broken zipper

1.9
They said they could not fix my zipper. With the amount of money that I had to spend on this purse you would figure that it wouldnt break and if it did your company would fix it. The reason I spent so much money on this purse is because I thought it would be a good investment. I was tired of my less expensive purses falling apart. If your company wouldve offered to fix my purse I would be happy to buy more from you. At this point in time I dont plan on wasting my money on Michael Kors.

User's recommendation: Not worth the money.

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ID
#2770324 Review #2770324 is a subjective opinion of poster.
Pros
  • Loved the look and style
Loss
$280
Preferred solution
My zipper fixed at no charge.
New Reviewer

My purse stained my tshirt from vacation

Michael Kors - My purse stained my tshirt from vacation
The strap put a black stain on my brand new t shirt i just got from family vacation with kids to once in a lifetime vacation. Very upset
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#2753364 Review #2753364 is a subjective opinion of poster.
Location
South Carolina, United States
Loss
$30
Preferred solution
Apology

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Compra

Realicé una compra a través de la página de Kors No veo el número de pedido o cuando llegó me debitaron el dinero de mi cuenta no hay información del producto Necesito ayuda
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ID
#2744814 Review #2744814 is a subjective opinion of poster.
Loss
$68
Preferred solution
Full refund

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Ordered shoes to small

3.9
Michael Kors - Ordered shoes to small
They sent me two different shoes in two different sizes.I called customer service to r to resolve the problem and the customer representative was very rude he just told me to e-mail a picture of the shoes and I would get an e-mail with a case number and once they received the shoes a refund would be made to original form of payment I asked him was there a way I could get a gift card or a credit because the shoes was a gift to me he said no I ask to speak to someone else he stated he could transfer me so hung up and called back and the second representative was more pleasant and absans

User's recommendation: I wouldnt order off the website just go and purchase it from the store.

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ID
#2743789 Review #2743789 is a subjective opinion of poster.
Pros
  • Big discounts
Cons
  • Staff
  • Customer services
Preferred solution
I would like an apology and once the refund has been made I would like to be able to reorder the shoes at the same price and possibly compensation for the inconvenience.
New Reviewer

Not satisfied with service and bag was not delivered

1.0
I purchased a bag from the outlet store in foley on May 8 for Mothers Day. When I returned the bag the assistant manager ordered it and processed it from another store and it wasnt delivered and we cant get a refund.

User's recommendation: Don’t make big purchases from this store.

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ID
#2741431 Review #2741431 is a subjective opinion of poster.
Loss
$187
Preferred solution
Full refund

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