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Michael Kors - Lies and disappointment
Michael Kors - Lies and disappointment
Michael Kors - Lies and disappointment
Michael Kors - Lies and disappointment
Michael Kors - Lies and disappointment
Michael Kors - Lies and disappointment
Michael Kors - Lies and disappointment
Michael Kors - Lies and disappointment
Michael Kors - Lies and disappointment
Purchased merchandise mid January. Called Customer Service many times asking them to email a return label I could print. Weeks and weeks. Calls and calls to many customer service associates and 2 supervisors. Their answer was they received merchandise used and worn....
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Anonymous
Cezaan

I did not get cash when I returned the productThey issued me a gift cardBy saying they don’t have enough cash to refund in cash. I asked them for cheque refund but I was refus...

3.0
I liked
  • Products
I didn't like
  • Being lied to and dismissed
#1241728
Reply to reviews
Michael Kors - Low quality for high price products
Michael Kors - Low quality for high price products
Michael Kors - Low quality for high price products
Michael Kors - Low quality for high price products
Michael Kors - Low quality for high price products
Michael Kors - Low quality for high price products
Michael Kors - Low quality for high price products
Michael Kors - Low quality for high price products
Michael Kors - Low quality for high price products
I purchased two Michael Kors purses. One in October and one in November. In December, I purchased a wallet. Two months after I started using the wallet. I noticed the inside of the wallet was breaking and tearing apart. Three months after I started using the purses,...
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Anonymous
Heather from NJ

All of my Michael Kors bags and Wallets fell Apart after 3-6 Months also!! High Priced Garbage!! I now only buy Brahmin and Kate Spade!! They are beautiful and WELL MADE unlik...

2.3
#1266134
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Michael Kors - Two separate items in 2 separate orders came used
Michael Kors - Two separate items in 2 separate orders came used
Michael Kors - Two separate items in 2 separate orders came used
Michael Kors - Two separate items in 2 separate orders came used
Michael Kors - Two separate items in 2 separate orders came used
Michael Kors - Two separate items in 2 separate orders came used
Ok so I jumped on the Michael Kors bandwagon when they were having one of the big "sales" that I later found out are basically year round. I purchased 3 purses first. One I returned without opening because I purchased it in a different color, the other I picked up in a...
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2.0
I didn't like
  • Lengthy refund process
  • Receiving used items when i order from the website
#1275207
Reply to reviews
First time I visited a Michael Kors Outlet store in Hanover MD and this will be the last time. Purchased 2 wristlets since I could not decide which one to give my niece. Went to return the other one a few days later after Christmas. Walked in the store and was greeted....
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Anonymous
Fiona

Never shop at Michael Kors outlet again. It’s a scam. The register is very rude when you tries to make a return. They gave me all kind of excuses to prevent you from returning...

Anonymous
Anonymous

I bought a $500 purse from Dillards and in less then a year it started falling apart. I contacted Michael Kors and they told me they would not replace it if I had it longer th...

1.0
Woodbine, Maryland
#759190
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Michael Kors - Refund
Michael Kors - Refund
I am writing to express my concerns about a recent incident I experienced at your store. I would like to bring to your attention the fact that I received extremely poor customer service during my last shopping at your Michael Kors store in (Upper Canada Mall,...
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1.0
I didn't like
  • Lack of concern and service
  • Poor customer service people
  • Rude customer service
#1316485
Reply to reviews
Michael Kors - 2 months and still no bag returned
Michael Kors - 2 months and still no bag returned
Michael Kors - 2 months and still no bag returned
Michael Kors - 2 months and still no bag returned
Michael Kors - 2 months and still no bag returned
I purchased my bag in November of 2016. While I was on the way into work I put the strap over my shoulder and it just fell apart. I called MK they said to take pictures and send them to their customer service. Easy enough, did that. They then made me pay to send my...
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I liked
  • Overall i like michael kors
  • Bags
I didn't like
  • Quality of the product
  • Defective handbags and company unwilling to solve the problem
  • Dismissiveness
#1229089
Reply to reviews
Purchased handbag less than 6 months ago, stitching on both handles came undone, unable to use bag. Contacted MK customer services over 5 weeks ago, now 18 emails later, with poorly written replies which clearly haven't been read, they repeatedly asked for information...
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1.9
I didn't like
  • Customer services
#1396021
Reply to reviews
I purchased a handbag and a pair of shoes for a wedding this weekend. I received a black backpack instead. After speaking with customer service not once but twice i got no where. They advised me once they saw that i sent back the other item, they would contact the...
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Anonymous
Anonymous

Update- I had a customer service rep call me- told me she would process the reorder for the same items with a 15% discount. Never received the order and was actually charged m...

#1348401
Reply to reviews
Michael Kors - Terrible customer service
Michael Kors - Terrible customer service
Michael Kors customer service is the worst I have experienced. I have worn this purse only a handful of times and part of the charm unglued and now it is hideous. The purse is in perfect condition otherwise but since it is “out of warranty”, they referred me to their...
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2.3
I liked
  • Love his shoes and purses
  • Overall i like michael kors
I didn't like
  • Service
  • Quality
  • Lack of follow through on making it better
#1269625
Reply to reviews

Contact Michael Kors

Mailing Address:
Michael Kors
Michael Kors 11 West 42nd Street
New York, New York 10036
USA
Phone:
(866) 709-5677
More
I placed an online order for two pairs of shoes on September 17, 2018 my bank authorized the payment September 18, 2018. Michael Kors did not send me the usual transaction confirmation which I found strange. I called their CS Department twice and am being told that...
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#1365314
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