First time I visited a Michael Kors Outlet store in Hanover MD and this will be the last time. Purchased 2 wristlets since I could not decide which one to give my niece.
Went to return the other one a few days later after Christmas. Walked in the store and was greeted. Told the sales clerk at the front door that I had a return. She said "Okay, the line forms here." Waited over 1 hour in the line only to be told by the counter cashier that they do not accept returns." I told her I never heard of this and they did not tell me this when I purchased it.
She said, "well, it's on the back of your receipt!" And she pointed to a very small print square sign on the counter which I could not even read. I said, all the other stores in this mall accept returns, like the Coach Outlet Store." She said, "Oh well, we're not Coach." The manager or asst manager came over and told me, "No returns." I told them I was never informed and this will be the last time I ever buy from them again. Very rude at register and rude management. Only the clerks on the floor were smiling to get a sale but they will never tell you that all sales are final.
"Very very poor business". Do not recommend buying from their outlet stores.
Reason of review: no returns and poor customer service management.
Monetary Loss: $52.
Preferred solution: Full refund.